Anna Rowley Email & Phone Number

Salt Lake City, UT, US

Salt Lake City Metropolitan Area

• Act as the central liaison between expert teams, internal representatives, and customers, managing 500+ emails weekly, coordinating 25+ new assignments, and ensuring prompt issue resolution.
• Initiate and lead weekly meetings to enhance organizational focus, optimize caseload management, and improve engagement with internal and external stakeholders.
• Analyze data usage to generate detailed reports, driving timely customer launches and successful software adoption through strategic collaboration in weekly meetings.
• Revamp SOPs, email templates, and call scripts to standardize role functions, deliver comprehensive training to onboard new hires effectively, and serve as the go-to person for advice on caseload management and.

Minneapolis, Minnesota, United States

• Unlocking Opportunities for children and young adults in Kenya to have access to all levels of education and medical care.

Phoenix Metropolitan Area, Arizona, United States

• Oversaw international teams on construction, property management, and civic infrastructure projects, ensuring adherence to timelines, deliverables, and resource allocations, while providing regular updates to key.
• Led and managed the development of 18 properties, including parks, apartment buildings, agricultural and livestock farms, and commercial spaces in West Africa, ensuring successful project execution and completion.
• Managed a team of 5 property managers, 3 construction project managers, while coordinating the procurement of construction supplies from both local (West Africa) and international suppliers, adapting daily tasks based.
• Conducted quality audits on existing procedures and spearheaded the development and implementation of new standard operating procedures, ensuring thorough employee training on updated systems and expectations.
• Represented the Executive in professional and social settings, cultivating relationships with personal contacts, business partners, investors, potential clients, and staff.

Phoenix Metropolitan Area, Arizona, United States

• Delivered ongoing coaching on evolving grading standards, maximizing revenue potential and aligning individual objectives with executive goals.
• Executed over 25 daily quality control audits, addressing and resolving issues with precision, reducing product loss from 35% to 8% (with 10% or below being acceptable).
• Orchestrated the reorganization of the warehouse layout to enhance space utilization, optimize workflow, and improve process efficiency.
• Assigned incoming and outgoing stock to designated pathways, enforcing safety and security policies, which significantly reduced asset loss and ensured compliance with safety regulations.
• Collaborated between higher-level operations managers and warehouse teams to ensure executive-led objectives were met by improving training, enhancing team engagement, and streamlining processes.

Detroit Metropolitan Area

• Oversaw daily store operations, managing an inventory of 1,200+ stock items and coordinating weekly schedules for a team of 15 staff members while verifying timesheets and processing payroll.
• Compiled weekly sales reports, accurately processing and reconciling $10,000+ in weekly transactions, including daily cash box preparations and bank deposits.
• Conducted recurring training programs for 15+ sales associates on sales techniques, customer satisfaction, and inventory processes, driving individual and store sales goals while ensuring quality assurance.
• Managed employee performance feedback, hiring, and commissions reporting, contributing to the business side of retail operations, including customer engagement, sales, and store presentation.

Detroit Metropolitan Area

• Collaborated with 40+ property owners and a team of 5+ property managers and maintenance crews to develop and manage property budgets, forecasting expenses and revenue to ensure profitability.
• Organized daily bank deposits and reconciled financial accounts, managing $100,000+ in monthly transactions and generating detailed monthly reports.
• Cultivated tenant communications to ensure timely and accurate payments, maintaining financial compliance across 100+ properties.