Anna Royer Email & Phone Number

Houston, Texas, United States

Employee scheduling for mission critical support, certifications and OJT process, communication with NASA Increment Leads

Houston, Texas, United States

Houston, Texas Area

Mission Control Center Interpreter responsible for interpretation of all information exchange between the International Space Station and Mission Control Centers in Houston (Johnson Space Center) and in Moscow; spacewalks; docking of visiting vehicles (Soyuz, Progress, SpaceX, Orbital); and landings.

Moscow, Russian Federation

• Supervised 4 in-country managers and coordinated operations at 3 corporate offices with a diverse staff of 65 full-time and 10 part-time employees. • Managed corporate and contractor resources required for logistics (lodging), transportation, and language support for NASA employees in Moscow, Russia. Conducted work volume forecasting, resource allocation and management, verified budget adherence.• Analyzed short- and long-term customer support requirements / requests and verified they were within SOW scope. Provided inputs for new Task Orders. • Developed and implemented operational procedures, process improvements, and training for in-country employees (scheduling for logistics and transportation; IT security compliance; inventory of US Government assets; professional training). Achieved a fourfold decrease in the number of customer complaints. • Strengthened communication and coordination between HQ in Houston, TX and offices in Moscow. • Continuously worked with the customers to improve their experiences; conducted customer satisfaction surveys and customer complaints investigations. Implemented necessary corrective actions.• Introduced “employee empowerment” and increased employee engagement and retention through training, “stay” interviews, and non-monetary awards and recognition.• Directed interviewing and hiring of 4 new hires in 2018-2019. • Generated and presented monthly/quarterly/yearly reports to corporate senior management and customer contract officers.

St. Petersburg, Russia

Assistant Professor responsible for development and teaching of courses on consecutive interpretation and translation for English-Russian and Russian-English language pairs.

Master’S Degree, Business Administration And Management, General, Recipient Of Dean ́S List Academic Achievement Award

Core: Credential Of Readiness, Pass

HBX CORe (Credential of Readiness) is a 120-150 hour certificate program on the fundamentals of business from Harvard Business School..

Certificate, Localization Project Management

Master Of Arts (M.A.), Conference Interpretation

Doctor Of Philosophy - Phd, Linguistic, Comparative, And Related Language Studies And Services

Other; Certificate In Management Essentials, Complete

Management Essentials was an 8-week, 35-hour online certificate program from Harvard Business School. I loved it for its hands-on approach.