Ann Arp Email & Phone Number

Osseo, Mn, Us

Plymouth, Minnesota, United States

Maple Grove, Mn

Brooklyn Center, Mn

Partner Setup Speciailist 1999-2015Responsible for accurate system setup for all new MGI partners, in addition to maintaining data integrity on existing parties for all MoneyGram products. Audit completed profiles following SOX guidelines.• Achieved monthly performance goals for speed and quality with average rating of 95%+ (100%).• Corresponded and collaborated with globally diverse internal customer base (200+ countries) to drive consistency and accuracy of documentation provided, minimize rework and achieve end to end process goals.• Adhered to strict data management rules and requirements to ensure regulatory and compliance requirements were maintained and to improve data quality of agent information.• Served as a control point for all global setup processes to ensure accuracy against SOX and other critical controls.• Created and enhanced forms to improve process that helped make internal team more effective. (bank change, contract review, revision/renegotiation)• Supported implementation and work handover to shared services team in Warsaw, Poland. Reviewed and provided updates to procedures. Facilitated the transition by auditing the setup work of Warsaw colleagues and providing feedback in support of their training.Payee Information Representative 1996-1999 • Contact potential vendors for bulk customer payments.• Maintained vendor and customer information in database.• Prepped and printed bill payment checks and prepared for courier pickup.Money Order Processing 1987-1996• Encoder, Balancing Clerk, Item Reconciliation Clerk for Money Order and Official Check products.• Adjustments Clerk – Money Order product, balanced and resolved all adjustments for customers money order accounts which included encoding errors, serial errors, altered items, duplicates

Massage Therapy/Therapeutic Massage

Diploma, Medical/Clinical Assistant

Hospital Unit Assistant

Academic