Anna Shevchuk Email & Phone Number

Seattle, Washington, United States

-Lead Account management team who act as trusted advisors with their clients to drive the continued value of our service -Continue to own and refine the client journey/experience through strategic team partnerships with inter-channel department leads-Collaborate cross-departmentally to create action plans to remediate churn risk, improve NPS feedback, and increased reference ability across the customer base-Developed a strategic client-centric vision and executed to efficiently scale client operations on anational level-Support business initiatives and needs through strong partnerships with executive leadership

Seattle, Washington, United States

-Directly manage Account Managers in the region and provide leadership through the development of strategic plans-Fostered relationships to maintain client retention -Acted as a trusted liaison between key stakeholders, clients, and account managers-Collaborate closely with the Regional Sales Managers to support pilot customers, expansion opportunities, and renewals-Coordinate and collaborate with cross-functional teams of Fetch (product, marketing, sales, operations, and legal) to deliver client reporting, mitigate escalations, and visibility for all stakeholders -Oversee and approve all budget-related inquiries and forecast future expenses

Greater Seattle Area

Fetch is a last-mile logistics company focused on solving the package problem in the multifamily industry.-Opened the Seattle market by onboarding Fetch at new communities in the Seattle metro area.-Maintained and retained relationships with clients as they rolled out their new package delivery solution. -Drove retention and growth among the most valuable customers by understanding their specific business needs and helping them succeed-Represent the voice of the customer to inform and educate our sales process, marketing, and product roadmap

Greater Seattle Area

A business leader who focuses on resident customer service and assists in managing operations, leasing activity, renewals, collections, financial reporting, and communications of a multimillion-dollar apartment community.• Oversee 145 apartment units while maintaining a 97% average occupancy rate (about 2% higher than industry average)• Maintained a 65% average lease renewal rate (about 10% higher than industry average)• In charge of working with and managing over 30 vendors to support the property such as Century Link, Xfinity, Interior Logic Group, Zillow, and others • Organize and implement events for the property, including resident socials and vendor promotions• Helped property owners (Bascom Group) transition management groups from Thrive Communities to Pinnacle Living• Leads rent collection efforts, specifically with delinquent residents, sometimes involving lease termination and legal action if necessary• Assists in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community• Help maintain the accuracy of resident ledgers and files

Greater Seattle Area

Welcome and tour the property to prospective residents while also maintaining awareness of market conditions and trends. In charge of creating and the accuracy of current and future resident ledgers and files. • Hired as a Leasing Consultant and was promoted within 18 months to Assistant Property Manager• Leased over 215 units and renewed over 200 units while working with Thrive • Manage financial processes, which include creating and monitoring budgets, collecting rent, submitting reports, and vendor/contractor relations• Completed and obtained National Apartment Leasing Professional credential

Associate'S Degree

Business Administration And Management, General