Vp Of Operations And Business Development And Chief Of Staff To Ceo
Current• Created and support a performance-based, high performance and accountability culture which promotes collaboration across all markets and departments, including Human Resources, Information Technology, Marketing, Supply Chain, Accounting, and Legal, reducing employee turnover by 60%.o Develop future leaders and take an active role in recruiting, onboarding, training and development to ensure a deep bench of talent for current and future growth.o Develop and implement legal strategies to protect company IP and increase employee retentiono Implementation of entirely new pay and incentive structure, including sales goals, new position levels and hierarchy, and new paths of ascension through corporate structure.o Development of employee onboarding and training process, and continuing education and mentorship programs.• Strategically lead a large and growing portfolio of 11 corporate and 70 franchise salons across the country, providing dynamic leadership and direction to senior operations leaders (Salon Owners, Managers and General Managers for both Corporate and Franchise) across regionally deployed teams in the US.o Develop and implement management structure across entire corporate organization and disseminated among franchisees.o Measure efficacy and efficiency of operational processes both internally and externally and finds ways to improve processes, including revision of corporate materials including employee handbook and implementation of SOP Manual• Direct and manage overall operations of salons through leadership visits and audits on-site, with a focus on driving top-line revenue, guest service, quality standards, and market share growth.o Ensures districts/regions achieves financial commitments and meets or exceeds client satisfaction and quality standards.o Deliver best in class performance results across entire salon portfolio, levering metrics, systems and technology to ensure compliance, brand initiatives and standards.
