Anna Schiller Email & Phone Number

Dallas, Texas, United States

• Coached, educated and helped standardized work submission processes across a multi-national firm• Focused on modernizing processes and procedures by introducing new technology such as JIRA and Slack• Led organizational process, policy, standards, guidelines, programs, structures, strategy, and vision.• Sharp specific attention to detail• Provided timely status reports of milestones, dependencies, risks and issues to initiative owners, key stakeholders, and executive leadership.• Partnered with cross-functional stakeholders and team members to complete project milestones and work

Dallas, Texas, United States

• Developed a multi-functional PMO department through coaching, educating and standardization; while generating a positive and energetic culture.• Focused on continuous improvement and enhancement of organizational and departmental performance and operational excellence in a rapidly growing organization.• Effectively monitored, managed, and led organizational process, policy, standards, guidelines, programs, structures, strategy, and vision.• Acted as the organizational leader and “face” to the entire company for all PMO needs, initiatives, and issues.• Exceptional interpersonal and organizational skills and with sharp specific attention to details.• Tracked progress and provided timely status reports of milestones, dependencies, risks and issues to initiative owners, key stakeholders, and executive leadership.• Provided oversight of all scoping, planning, execution and managing activities to ensure on-time delivery, within budget and met or exceeded expectations.• Partnered with cross-functional stakeholders and team members to effectively prioritize, plan and organize the completion of project milestones and work.• Successfully implemented Scaled-Agile methodology• Implemented JIRA as the standard for Project and Operational Management

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Irving, Tx

• Managed the successful release of a single platform system for processing orders in all US offices, while facilitating the retirement of legacy applications. • Provided leadership and coordination of project teams, consisting of managers, IS staff and vendors.• Developed new workflow process solutions with the assistance of the business partners.• Coordinated testing efforts between multiple groups and in multiple environments.• Collaborated with development teams to enhance and improve internal applications by providing creative and out-of-the-box solutions.• Developed close relationships with vendors to deliver and execute desired products to the business partners. • Provided technical training, guidance, and resource support for end users and departmental staff via phone, webinars and onsite.• Elicited and documented business requirements by working with various departments such as Marketing, Operations, Finance/Billing, and external clients.

Irving, Tx

Dallas, Texas

• Implemented Verizon on the Billmatirx platform; annual revenue of $28M. • Established and managed issues and risks mitigation plans for projects.• Proactively managed changes in project scope, identified potential crises and devised contingency plans.• Communicated project objectives, scope and direction to project teams and various steering committees.• Coordinated various aspects of the projects between multiple internal, external and offshore teams.• Consistently delivered projects to clients, on time and on budget.• Timely provided required project status reports to all levels of the organization. • Managed multiple "high profile" projects simultaneously; clients included Toyota Financial, Verizon, Harley Davidson, MetroPC, EdFund, and Pacific Electric, just to name a few.• Project annual revenues ranged from $50,000-$28,000,000.

• Provided the following consulting services: change management, competency development, strategic planning, and program support during implementation. • Assisted with the successful integration of JD Edwards EnterpriseOne with proprietary software. • Led the development of training materials to help create a structured training program for the Professional Services team. • Conducted classroom training presentations and followed up with field support sessions with the end users. • Created design documents to assist the development teams with enhancement roll-outs.

Dallas, Tx

• Implemented high-impact training and development programs that achieved desired results and incorporated best practices and latest technology in the delivery of training programs. • Able to comprehend client needs and operation guidelines and created effective training programs to meet or exceed both requirements. • Designed, developed and revised training material for clients’ internal technology staff (train-the-trainer), and end-user training. • Established relationships with clients at the Director-level. • Manged a team of 3 trainers

Dallas, Tx

• Established an intimate knowledge of software design and implementation, and strong proficiency dealing with troubleshooting issues, relational databases and web-centric applications. • Developed a strong product support/services background, with the ability to manage in a fast-paced environment. • Ability to solve practical problems where only limited standardization exist. • Distinguished between present user requests from the underlying true needs, and distinguished solution ideas from requirements.

Irving, Tx

• Developed and presented on and off-site product training. Assessed customer needs and tailored training programs to meet individual requirements. • Conducted meetings with Controllers to re-evaluate accounting procedures and reconstruct GL accounts and revenue codes. • Assisted in all phases of new software development, including product conceptualization, installation, maintenance, and training for back office and hospitality staff. • Conducted presentations, demonstrations, and in-depth training classes for diverse audiences from Executives to clerical staff. • Essence of training consisted of hands-on computer familiarization pertaining to billing, membership, catering, and POS software systems. • Successfully developed detailed software manuals to accompany a five-day training program.

Richardson, Tx

• Conducted cold calls to small/medium sized companies to engage decision maker • Effectively communicated benefits and features of the various products to end user• Sold ~$5,000 in software licenses a month