Anna Schiller Email & Phone Number

Dallas, Texas, United States

• Coached, educated and helped standardized work submission processes across a multi-national firm
• Focused on modernizing processes and procedures by introducing new technology such as JIRA and Slack
• Led organizational process, policy, standards, guidelines, programs, structures, strategy, and vision.
• Sharp specific attention to detail
• Provided timely status reports of milestones, dependencies, risks and issues to initiative owners, key stakeholders, and executive leadership.
• Partnered with cross-functional stakeholders and team members to complete project milestones and work

Dallas, Texas, United States

• Developed a multi-functional PMO department through coaching, educating and standardization; while generating a positive and energetic culture.
• Focused on continuous improvement and enhancement of organizational and departmental performance and operational excellence in a rapidly growing organization.
• Effectively monitored, managed, and led organizational process, policy, standards, guidelines, programs, structures, strategy, and vision.
• Acted as the organizational leader and “face” to the entire company for all PMO needs, initiatives, and issues.
• Exceptional interpersonal and organizational skills and with sharp specific attention to details.
• Tracked progress and provided timely status reports of milestones, dependencies, risks and issues to initiative owners, key stakeholders, and executive leadership.

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Irving, TX

• Managed the successful release of a single platform system for processing orders in all US offices, while facilitating the retirement of legacy applications.
• Provided leadership and coordination of project teams, consisting of managers, IS staff and vendors.
• Developed new workflow process solutions with the assistance of the business partners.
• Coordinated testing efforts between multiple groups and in multiple environments.
• Collaborated with development teams to enhance and improve internal applications by providing creative and out-of-the-box solutions.
• Developed close relationships with vendors to deliver and execute desired products to the business partners.

Irving, TX

Dallas, Texas

• Implemented Verizon on the Billmatirx platform; annual revenue of $28M.
• Established and managed issues and risks mitigation plans for projects.
• Proactively managed changes in project scope, identified potential crises and devised contingency plans.
• Communicated project objectives, scope and direction to project teams and various steering committees.
• Coordinated various aspects of the projects between multiple internal, external and offshore teams.
• Consistently delivered projects to clients, on time and on budget.

• Provided the following consulting services: change management, competency development, strategic planning, and program support during implementation.
• Assisted with the successful integration of JD Edwards EnterpriseOne with proprietary software.
• Led the development of training materials to help create a structured training program for the Professional Services team.
• Conducted classroom training presentations and followed up with field support sessions with the end users.
• Created design documents to assist the development teams with enhancement roll-outs.

Dallas, TX

• Implemented high-impact training and development programs that achieved desired results and incorporated best practices and latest technology in the delivery of training programs.
• Able to comprehend client needs and operation guidelines and created effective training programs to meet or exceed both requirements.
• Designed, developed and revised training material for clients’ internal technology staff (train-the-trainer), and end-user training.
• Established relationships with clients at the Director-level.
• Manged a team of 3 trainers

Dallas, TX

• Established an intimate knowledge of software design and implementation, and strong proficiency dealing with troubleshooting issues, relational databases and web-centric applications.
• Developed a strong product support/services background, with the ability to manage in a fast-paced environment.
• Ability to solve practical problems where only limited standardization exist.
• Distinguished between present user requests from the underlying true needs, and distinguished solution ideas from requirements.

Irving, TX

• Developed and presented on and off-site product training. Assessed customer needs and tailored training programs to meet individual requirements.
• Conducted meetings with Controllers to re-evaluate accounting procedures and reconstruct GL accounts and revenue codes.
• Assisted in all phases of new software development, including product conceptualization, installation, maintenance, and training for back office and hospitality staff.
• Conducted presentations, demonstrations, and in-depth training classes for diverse audiences from Executives to clerical staff.
• Essence of training consisted of hands-on computer familiarization pertaining to billing, membership, catering, and POS software systems.
• Successfully developed detailed software manuals to accompany a five-day training program.

Richardson, TX

• Conducted cold calls to small/medium sized companies to engage decision maker
• Effectively communicated benefits and features of the various products to end user
• Sold ~$5,000 in software licenses a month