Anna Selivanova Email & Phone Number

- Spearheaded the development and launch of AI-driven solutions (including Co-Pilot and AI chat-bot projects).- Developed and maintained a comprehensive Roadmap.- Developed and executed product strategies aligned with business goals (AI implementation), leading to a reduction in content creation costs and growth in overall retention rates.- Improved Retention Rates through enhanced content quality based on user feedback analysis.- Managed a cross-functional team of up to 30 people to deliver features aligned with the strategic roadmap, reducing feature launch times by 50%.- Delivered consistent updates and reports to senior management and product teams, ensuring alignment with key business objectives and providing data-informed recommendations for product enhancements.- Developed personalized professional development roadmaps for each team member, resulting in significant professional growth across the team.- Organized and conducted regular thematic training sessions aimed at improving the general understanding of business values, goals, and leveraging team-specific expertise.- Attained team and individual KPI achievement through regular quarterly feedback sessions with performance reviews and personalized goal setting.

- Led and managed a dynamic team of 20+ employees across flagship products, driving exceptional content creation and coordination.- Served as product manager for a key technical project, overseeing development, implementation, and alignment with company goals.- Spearheaded creation and execution of product roadmaps, ensuring alignment with strategic vision.- Oversaw creation and training of chat-bot, managing content creators, NLP engineers, and developers.- Conducted tailored training sessions for team growth and professional development.- Facilitated communication among design, development, and content teams for strategic goal achievement.- Conducted user research to drive content enhancements and improve user engagement strategies.- Drove cross-team brainstorm sessions for new approaches, features, or processes, fostering continuous improvement.- Conduct regular status meetings to review achievements, gather results, and approve content improvement plans, ensuring alignment with company strategies.

- Led and managed a dynamic team of 20+ employees across flagship products, driving exceptional content creation and coordination.- Conducted user research to gather insights and feedback, driving contentimprovements and enhancing user engagement strategies.- Oversaw the end-to-end process of content creation for products,ensuring the development and publication of engaging and informativematerials in line with brand objectives.- Coordinated the ongoing management and qualification upgrade trainings for ateam of up to 300 outsource chat moderators, optimizing their performance andensuring alignment with products’ standards.- Maintained a steadfast focus on enhancing chat moderators' work quality,instituting processes and delivering constructive feedback to foster continuousimprovement.- Facilitated seamless cross-functional communication among development,customer care, legal, and design departments, optimizing content-relatedworkflows for efficient releases and ongoing maintenance.- Oversaw the design and implementation of tech specifications aimed atenhancing content quality and boosting user engagement, driving innovationand effectiveness in content strategies.

Moscow, Russia

- Managed content creation for three products, overseeing the development andpublication of engaging and informative content to align with brand objectives.- Coordinated the full cycle of outsource chat moderators' work, includingrecruitment, onboarding, and ongoing management for a team of up to 75moderators.- Oversaw the workflow of chat moderators, ensuring timely and high-qualitymoderation of user interactions.- Maintained a focus on chat moderators' work quality, implementing processesand providing feedback for continuous improvement.- Led the localization process of all in-app and marketing content into German,ensuring cultural relevance and accuracy for the target audience.- Facilitated seamless cross-functional communication between development,customer care, legal, and design departments to streamline content-relatedprocesses, ensuring smooth releases and maintenance.- Acted as the point of contact for escalating technical issues to the developmentteam, ensuring prompt resolution to maintain product functionality.- Contributed ideas for content and product development, presenting proposals indraft spec format for review and implementation.- Coordinated content moderation processes, ensuring compliance with companyguidelines and standards.- Conducted thorough testing of product functionality, identifying and reportingissues to the development team for resolution.

Customer care via chats & e-mail services

Translation of legal, official and other documents