• Trained warehouse employees on new LBI system by hosting instructionalsessions both virtually and on-site• Wrote documentation on all modules, testing strategies, and specializedin-house processes• Onboarded new QA and developer team members with LBI system demo• Added new collections in Postman with APIs and environment variables• Documented all use cases and manual testing steps for initial modules as wellas all new features, enhancements, and modules• Worked closely with developers and mentor to write automated tests with Cypress,completing over 15 test specs which streamlined the development process • -Managed two manual testers from contracted Ukrainian team• Used JIRA to add and track tickets for multiple teams

- Provided specialized support around the integration between our clients’ sites and the Web
 menu management application- Held weekly training sessions that typically hosted 5-15 people via Skype for Business, group
sessions lasted up to 3 hours- Updated content on clients’ websites using Sitecore CMS and our backend management center- Underwent a full migration of about 1,200 sites to an updated version of Sitecore- Worked on team that was involved in all parts of the upgrade, including design, CSS
 creation, testing and implementation- Updated all documentation for internal and field members to reflect changes after the
migration- Carried out low- to high-level testing, both manual and automatic, for each new site created and
 migrated using HP QC- Created training materials for new processes and enhancements- Worked alongside our marketing department, development team, hardware support team, field
members and many more to resolve issues and provide training to all team members- Built a strong communication channel with our support and development counterparts in Aramark’s -Web menu division, which led to integration enhancements based on customer feedback - Effectively communicated with both technical and non-technical colleagues and clients, which helped improve my understanding of the full work flow and aided in my training abilities - Managed a 6 month long feature enhancement project for Aramark school sites - Worked with the marketing directors for each region, the development team, integration
support and field members - Helped enable new features -Provided post-launch support -Project’s success resulted in other lines of business requesting same feature enhancement

- Provided tier 2 technical support to field members for POS devices including registers, KDS, and TPT readers- Provided training to these field members around credit card reconciliation, uploading data to/from
registers, pushing down updates and technical issues- Managed my ServiceNow ticketing queue and ensured team SLA’s were met or exceeded-Shadowed the project manager as well as high-level management, working on both internal and
client-facing projects-Updated internal process documentation and created training resources for field members

- Reimaged Windows 7 and 10 laptops - Performed hard drive cloning, as well as data extraction and transfer- Assisted project manager with Service Catalog completion- Introductory training on security programs such as: Varonis, Carbon Black, Dell Secureworks- Attended multiple security meetings, including quarterly planning meeting- Shadowed project managers in Systems, Security, and Networking departments and attended
 project planning meetings- Shadowed tier 2 help desk department for one week (Global Assistance Center)Introductory training on ServiceNow ticketing system

- Provided customer service and product information - Produced reports using Excel; experienced in whole Microsoft Office Suite - Entered sales orders in the system and applied customer payments to existing invoices- Coordinated closely with production to schedule shipment dates- Contacted customers regarding delinquent accounts- Processed repairs through their RMA system

- Provided excellent customer service - Billed invoices and applied incoming money- Contacted customers with outstanding balances periodically- Gathered daily bank deposits and settled cash reports and statements- Worked with the service department in scheduling and entering new services- Operated multi-line phone system and greeted new customers- Trained new Data Entry clerk