Anna Skyba Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

-Assist in leasing and resident relations-Maintain property records and update systems-Conduct property tours and show suites-Coordinate move-ins, move-outs, and inspections-Handle tenant inquiries and complaints-Support marketing and community outreach efforts-Ensure compliance with property management policies-Manage rent collection and track receivables-Oversee maintenance requests and follow-ups-Adhere to health and safety regulations.

Alberta, Canada

- Greeting visitors and guests. - Processing any incoming phone calls, emails, chats, mails and packages for the guests and employees, transferring calls, and taking messages as needed for up to 388 rooms with an average occupancy of 60-80%.- Managing appointments, reservations, and inquiries. - Managing invoices, handling cash transactions, and ensuring compliance with invoicing procedures. - Provide general administrative support to the team as needed. - Providing information about products, services, or reservations, and maintaining accurate records of customer interactions and transactions in the CRM system. - Arranging transportation, restaurant reservations, and other services requested by guests - Assisting guests with information about local attractions, events or meetings, and amenities.- Promote the brand, upsell the rooms and enroll guests into the loyalty program, - Cooperate with other departments on a daily basis.- Handle and resolve any guest complaints and communicate with other departments if needed.

Antalya, Turkey

- Creating comprehensive plans to promote the hotel offerings, including accommodations, dining, events, and amenities, - Presentations of the hotel brand in front of more than 200 people,- Analyzing market trends, identifying target demographics, and devising strategies to reach potential guests, - Attending industry events, and cultivating relationships with corporate clients, travel agents, event planners, and other stakeholders, - Negotiate contracts and terms to secure bookings and partnerships that align with the hotel's objectives, - Working closely with various departments within the hotel, - Optimize sales and marketing strategies, - Monitoring online reviews and feedback to maintain a positive reputation, - Coordinate special events, promotions, and marketing campaigns to attract guests and drive revenue, - Develop and manage budgets for sales and marketing initiatives, providing regular reports.

Antalya, Turkey

PROMOTED TO FRONT OFFICE RECEPTION CHIEF IN AUG’21- Supervising front desk operations, - Recruiting, training, and supervising front desk staff, - Handle guest complaints, - Manage room reservations, billing, payments,- Cash handling procedures and cash drawer reconciliation,- Handle administrative duties (maintaining guest records, preparing reports, and managing office supplies and equipment) - Maintain effective communication with other hotel departments, - Conduct regular inspections and follow-up to address any deficiencies,- Completing administrative tasks such as filing, photocopying, and data entry- Processing payments for room charges, incidental expenses, and deposits accurately using the hotel's payment processing system,- Processing guest Check-In and Check-Out.