Highly accomplished and customer-focused professional with over 2 decades of progressive experience in the merchant processing industry, delivering productive and efficient services. Proactive, energetic and a master problem solver with a sharp focus on developing and implementing process improvements to drive company growth. Exceptional leader and client advocate who regularly exceeds goals, with a passion for building and maintaining client relationships. Adept at enhancing team performance and customer satisfaction through strategic management and implementing process improvements. Successful at training and mentoring in order to promote a culture of collaboration and continuous improvement. Strong work ethic and commitment to regulatory compliance.CORE COMPETENCIES• Exceptional customer service skills with strong leadership and entrepreneurial skills• Highly motivated and passionate, with a strong orientation toward client relationships• Organize, facilitate, and manage projects and clients in an efficient and effective manner• Skilled in counseling, problem-solving, and conflict management to ensure smooth workflow • Strong written and verbal communication skills for documentation and correspondence• Outstanding interpersonal skills with strong team spirit and great respect for diversity • Exceptional organization skills with the ability to prioritize and manage multiple tasks • Solid time management with high precision in delivery in a deadline-oriented environment• Proficient in Computer systems and MS Office suite (Word, Excel, PowerPoint)