Anna Starman Email & Phone Number

Los Angeles, California, Us

- Conduct research, analyze data, identify trends, and implement new program management processes.- Draft new or revise current SOPs, program management templates, workflows, org charts, and infographic tools.- Track metrics, identify and resolve program issues, and analyze & evaluate the effectiveness of operations and programs.

Los Angeles, Us

- Acted as a project coordinator for an online executive coaching firm service, developing content, marketing materials, and client engagement initiatives to scale business reach and portfolio of clients.- Expanded team to include 3 practicing coaches, including the addition of a marketing expert and a podcast partner to successfully launch 5 new coach program offerings in addition to our standard program.- Launched a Master Class Series, multiple website overhauls, CRM development and implementation, newsletter management, and a weekly podcast series, resulting in a 70% increase in brand visibility.- Designed the company’s first standardized client intake process in 1 month by implementing a standardized procedure, including online forms, personalized evaluations, and improving record keeping practices.- Fostered positive relationships with vendors and stakeholders by leveraging project management software, including Asana and Google Workspace, reducing project errors and project completion delays by 50%.- Spearheaded personalized coaching plans for executives, providing communication support, time management, and delegation and improving each executive’s performance metrics by 20% on average.

Malibu, California, Us

- Served as a project coordinator for a billing service for mental health and medical facilities, overseeing all logistics for the customer intake process and data-driven business decisions. - Streamlined the client intake process for the company, reducing errors by 40% and improving onboarding completion time by 30%.- Utilized project management tools, including Microsoft Teams, One Drive, Airtable, and Smartsheet to enhance the intake process by 50% and improve team efficiency.- Monitored a portfolio of 20 facility accounts with $10M in claims, fostering transparency and accountability by consistently communicating revenue data analysis reports via Excel. - Formulated periodic account updates to key stakeholders via Smartsheet, developed strategy and actionable next steps to drive accounts payable resolutions at each medical facility, and resolved any insurance claims.

Westlake Village, Ca, Us

- Acted as operation and event coordinator for a non-profit organization dedicated to providing political and legal advocacy, as well as consumer protection services, to support the addiction treatment community.- Integrated a CRM to track active member status and application intake, moving membership dues collection from manual to automated, improving membership application completion by 50%, resulting in $75,000+ in membership dues.- Created a client intake application to streamline the member onboarding process, streamline workflows, improve workflow efficiency, and increase member retention and contract renewals to 70%.

West Hills, Ca, Us

- Orchestrated a comprehensive change impact assessment plan for a pharmaceutical supplemental company valued at $35M, supporting the corporate office relocation involving 300+ employees.- Collected data and leveraged data visualization techniques to identify employees most susceptible to low performance during company transition implement preventive strategies, leading to a 20% increase in employee engagement and a 15% decrease in resistance to change.

Van Nuys, California, Us

- Led the transition from paper files to Electronic Health Record (EHR) clinical and medical documentation for 15-20 employees, ensuring a seamless and efficient implementation.- Crafted an investment proposal, including a P&L report, client demographics, and an assessment of program operations, contributing to the acquisition of the organization and securing $2M in investment funds.- Pioneered the development of the organization's inaugural employee handbook, resulting in a notable 20% increase in operational efficiency and a 15% reduction in procedural errors.

- Implemented crisis intervention tools and client advocacy daily for over 2 years, demonstrating a sustained commitment to the client experience.- Developed standardized procedures to enhance employee performance, offering training for more than 10 staff members during the onboarding process, resulting in a 50% improvement in patient care.

Doctor Of Psychology, Organizational Management & Consulting

Ba, Psychology

Study Abroad