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Anna Stepanova Email & Phone Number
Key Account Manager
at
FYST
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Key Account Manager
Location
Prague, Czechia, Czech Republic
Company size
Who is Anna Stepanova? Overview
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Quick answer
Anna Stepanova is listed as Key Account Manager at FYST, a company with 71 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Anna Stepanova.
Anna Stepanova previously worked as Customer Success Team Lead at Uplatform and Payment Manager at Uplatform. Anna Stepanova holds Credits Towards Master'S Degree, Marketing/Marketing Management, General from Škoda Auto College, Mladá Boleslav.
Company email context
Email format at FYST
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FYST
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Profile bio
About Anna Stepanova
Customer Success Manager with +3 years of experience in IT/iGaming (high-risk industry), specializing in team leadership, workflow optimization, and cross-functional collaboration. Expert in FinTech/Payments. Successfully led a team of 8 to manage 40+ clients, consistently meeting SLAs and OLAs and improving team efficiency by 40% through JIRA customization. Adept at translating business needs into effective technical solutions while fostering strong relationships with B2B clients. Seeking an opportunity in a corporate setting as a Customer Success Manager, Team Lead, or Key Account Manager, where I can leverage my expertise. Fluent in English, Czech and Russian. EU residence.
Current workplace
Anna Stepanova's current company
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5 roles
Anna Stepanova work experience
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Customer Success Team Lead
Current- Developed 10+ process guides, cut down adaptation time for new hires by 2 months and accelerating client onboarding within 1 month.
- Directed workflow optimization by customizing the JIRA system, reducing project backlogs by 40%.
- Effectively led a team of 8 members responsible for managing over 40 clients, with a strong emphasis on meeting service level agreements (SLA) and operational level agreements (OLA), improving team performance and.
- Acted as the Single Point of Contact (SPOC) for customers (IGaming service providers) on payment strategy, ticket escalation for implementation or urgent needs.
- Monitored service quality, identified areas for improvement and tracked KPIs, using data-driven insights to make adjustments and ensure targets were consistently met, enhancing overall service performance.
- Recruited and trained team members, promoting continuous learning and teamwork through workshops on payment systems, API, and tools like JIRA and Confluence.
Oct 2022 - Present
Payment Manager
- Managed and integrated 150+ payment system providers within 1 year, translating business requirements into technical tasks for the development team.
- Improved client satisfaction by implementing custom payment solutions and expanding profit for 50% within 1 year.
- Worked closely with 10 clients to understand their business needs and provided tailored solutions to meet their goals.
- Read and analyzed API documentation to support implementing processes, resolved urgent issues and successfully closed high-priority tickets.
- Prioritized tasks based on urgency and business value, ensuring timely delivery of key integrations.
Apr 2021 - Sep 2022
Retail Operations Manager
Matrace Comfort
Supervising daily operations, developing business strategies to increase sales and creating marketing shows and events. Coordinating orders with suppliers.
Jan 2020 - Mar 2021
Deputy Store Manager
Supporting the Store Manager in daily operations, hiring and motivating new employees to increase sales, etc.
Oct 2017 - Dec 2019
1 education record
Anna Stepanova education
FAQ
Frequently asked questions about Anna Stepanova
Quick answers generated from the profile data available on this page.
What company does Anna Stepanova work for?
Anna Stepanova works for FYST.
What is Anna Stepanova's role at FYST?
Anna Stepanova is listed as Key Account Manager at FYST.
Where is Anna Stepanova based?
Anna Stepanova is based in Prague, Czechia, Czech Republic while working with FYST.
What companies has Anna Stepanova worked for?
Anna Stepanova has worked for Fyst, Uplatform, Matrace Comfort, and Högl Shoe Fashion Gmbh.
How can I contact Anna Stepanova?
You can use AeroLeads to view verified contact signals for Anna Stepanova at FYST, including work email, phone, and LinkedIn data when available.
What schools did Anna Stepanova attend?
Anna Stepanova holds Credits Towards Master'S Degree, Marketing/Marketing Management, General from Škoda Auto College, Mladá Boleslav.
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