•⁠ ⁠Developed 10+ process guides, cut down adaptation time for new hires by 2 months and accelerating client onboarding within 1 month.•⁠ ⁠Directed workflow optimization by customizing the JIRA system, reducing project backlogs by 40%. •⁠ ⁠Effectively led a team of 8 members responsible for managing over 40 clients, with a strong emphasis on meeting service level agreements (SLA) and operational level agreements (OLA), improving team performance and expanding client relationships.•⁠ ⁠Acted as the Single Point of Contact (SPOC) for customers (IGaming service providers) on payment strategy, ticket escalation for implementation or urgent needs.•⁠ ⁠Monitored service quality, identified areas for improvement and tracked KPIs, using data-driven insights to make adjustments and ensure targets were consistently met, enhancing overall service performance.•⁠ ⁠Recruited and trained team members, promoting continuous learning and teamwork through workshops on payment systems, API, and tools like JIRA and Confluence.•⁠ ⁠Participated in exhibitions (SIGMA, iGB), which helped establish connections with new payment providers and improve our services and partnerships.

•⁠ ⁠Managed and integrated 150+ payment system providers within 1 year, translating business requirements into technical tasks for the development team.•⁠ ⁠Improved client satisfaction by implementing custom payment solutions and expanding profit for 50% within 1 year.•⁠ ⁠Worked closely with 10 clients to understand their business needs and provided tailored solutions to meet their goals.•⁠ ⁠Read and analyzed API documentation to support implementing processes, resolved urgent issues and successfully closed high-priority tickets.•⁠ ⁠Prioritized tasks based on urgency and business value, ensuring timely delivery of key integrations.

Supervising daily operations, developing business strategies to increase sales and creating marketing shows and events. Coordinating orders with suppliers.

Supporting the Store Manager in daily operations, hiring and motivating new employees to increase sales, etc.