• Sourcing all contracts within the business and extracting KPI information• Creating and maintaining spreadsheet with all contract details related to KPI reporting• Running monthly KPI reports for all Audiology and Endoscopy contracts• Investigating any failures to ascertain if they were through patient choice using AuditBase • Knowledge of SAP Business Objects

I had the privilege to work for one of the leading companies in family entertainment and guest service, sharing my culture and customs of my country with guests visiting from all over the world. Working in the UK Pavilion in Epcot I gained so much confidence interacting with the guests, training fellow cast members and in my guest service recovery skillsResponsibilities:• Greeting and interacting with Guests while promoting my cultural heritage• Demonstrating and selling merchandise in indoor and outdoor areas• Cash handling and operating a computerised cash register• Setting, stocking and cleaning shelves and carts• Guest problem-solving and service recovery• Projecting a positive and friendly image whether it be the middle of the day in 90’ heat or 1am when finishing a shift

- Assisting my manager in leading a team of nine including Cash Office, Price Control and Back Door colleagues. - Twice a week I worked by myself in the Cash Office counting all the stores takings and reporting any discrepancies to the Duty Manager. - Whilst we were without a department manager for a few months I shared the running of the department with another Team Leader which included taking control of the scheduling.Role included:> Attend scheduling meetings > Manage overtime > Training staff > Receipt of ATM delivery > Controlling waste and shrink to meet targets

In my first supervisory role I became responsible for eight staff members under the direction of the department manager. Within the clothing team I expanded my knowledge in visual merchandising, working alongside the Commercial team whenever we had promotions to ensure the department was driving sales.Whilst working in this position I was nominated by my colleagues for the Colleague of the Month Award which I won and also went on to win the award for the Regional Colleague of the Month.

Working on the Customer Service Desk I dealt with customer returns and complaints. Developing knowledge of our products it was a great responsibility solving customer’s problems to enable a good outcome for both the customer and the company and ensuring the customers return.