Anna Ethel Strunnikova Email & Phone Number

Tel Aviv, Israel

As Tier 3 support engineer, I work daily with our RnD team to ensure they can pick up technical challenges and to provide customer-tailored solutions as fast as possible. I am utilizing my knowledge of debugging tools, front end development (HTML, CSS, JS), data collection tools and methods to pinpoint problematic area in the product code for our development teams – and then to translate tech savvy root causes and next steps into easy-to-follow instructions and explanations for our customers.I manage urgent cases, and customers with higher level of service required: my thorough approach to the challenges and detailed explanations together with clear understanding of the customers' needs and expectations help to reduce their stress and achieve their goals as soon as possible.

Тель Авив, Израиль

My daily work included investigating complex technical challenges our customers are facing on a variety of offerings our company provides, including out of the box functionalities, deployment issues (GPO, SCCM, JAMF), SSO/IDP and native mobile. I was using my knowledge of web technologies (HTML, CSS) and JavaScript to provide senior support team with detailed information that enables them to dig into the issue as soon as possible.

Tel Aviv - Jaffa, Tel Aviv District, Israel

Promoted half a year after starting my initial position at WalkMe. I was leading a team of 5 people operating internationally (Israel/USA) and providing required support for other teams’ members(Japan/Australia/USA) working same hours as mine. During this time, I was taking an active part in Support’s org decision making, including creating urgent and permanent handling procedures, enabling new and experienced employees, managing communications with other departments, and making sure our customers can meet their deadlines and receive the best level of support possible.

Tel Aviv - Jaffa, Tel Aviv District, Israel

Part of my responsibilities in Tier 1 included thorough understanding ofthe product’s out-of-the-box offering and customer’s needs. Being aproduct expert, I was providing our clients with the solutions theyincorporated into their live implementations and supported their buildingexperience from the very start till advanced stages of the project. In caseof unexpected behavior detection, I used my expertise to seamlesslytransition cases to higher tiers of support – and our customers werealways sure they are in good hands with no crucial details missed in theiruse case.

Jerusalem Area, Israel

Experienced ALMA user: fulfillment & resource management Experienced ALEPH 500 user: circulation, cataloging and acquisitionMy responsibilities include traditional library services (managing the library's collection and electronic materials, reference services for different audiences, starting with pre-University students to graduate and post-graduate researchers, etc.). Another field of my expertise includes technical support for library's users (user management, remote access, MS Office, library systems, etc.), library website and Facebook management and development, marketing (digital and printed), online databases navigation and hosting events and delivering lectures.

Jerusalem Area, Israel

[Remote]My work at JAFI includes content check and basic quality assurance of the online system for Hebrew instruction and examination.

Jerusalem Area, Israel

Public Defence office: emergency line secretaryExprience in:• Management of official documentation including legal notices and forms• Contact with various legal departments and juridical persons, including Israel Police, Administration of Border Crossings, Population and Immigration, The Appeal Tribunal, etc.• Answer to public inquiries

Bachelor'S Degree, Asian Studies

Master'S Degree, Librarian

Education record

Front End Development