Anna Sullivan Email & Phone Number

Launceston, Tasmania, Australia

Coburg, Victoria, Australia

Implementation Lead (APAC) for local & global clients, across 50+ countries. Specialist in Employer of Record (EOR) & Agency of Record (AOR), in addition to compliance solutions, for over 6 years. Also, I manage a portfolio of over 20M in APAC.

Melbourne, Victoria, Australia

In addition to managing implementations, I manage my own portfolio, of $65M, including mining, energy & recruitment services. I am responsible for enabling client outcomes and a high degree of customer service. I am also responsible for debt management, strategy, compliance and bespoke reporting

Australia

Melbourne, Australia

As National Customer Delivery Manager (CDM), I am responsible for providing workforce solutions, to key clients, in the ever-changing workforce. I am a central point of contact for Independent Professionals, or business organizations, looking for "absolute peace of mind" in relation to payroll, invoicing, contract engagement & performance. As a company, we offer bespoke contractor arrangements for the individual and small, medium or large companies. I am responsible for engaging, retaining & growing a client portfolio and ensuring seamless service delivery between PAYG contractors, incorporated entities, sole traders and business organizations. Whilst our Head Office is based in Melbourne, Entity Solutions have a global presence and have recently expanded into the Asia-Pacific sphere. As a Team Leader, I am responsible for providing technical support and supervision for the CDM team. I also provide an escalation point for the team, acting as a conduit between CDMs, Customer Account Directors and the the National Service Delivery Manager. Entity Solutions pride ourselves on our people, an exemplary, award-winning service model and a commitment to the "customer is king" philosophy.

Yarraville, Victoria, Australia

Managing the legal & operational compliance of 25 Franchisees, over 4 regions of the Eastern seaboard; conducted full file & operational compliance audits & developed methods to identify & assist underperforming Franchisees; acted as a central point of conduct for all Franchisees; prepared legal documentation, as required; conducted a comprehensive Franchisee Satisfaction Survey, that rated satisfaction across all departments & developed a heat map, identifying high, medium & low risk areas for Franchisee disengagement or dissatisfaction; developed business projects, reports & strategic initiatives to improve this department.

10 Thomas St, Yarraville, Vic 3013

I managed a team of 14 employees, over 2 departments, across 4 different regions - Victoria, Queensland, New South Wales, the Northern Rivers Gold Coast & QLD. I was responsible for: measuring quantitative and qualitative Customer Service and Data Entry outcomes; creating and monitoring employee KPIs; developing policy and procedure for Customer Service and Data Entry; providing technical and functional support to my team; performance management and conflict resolution; devising Operational Plans that enhanced growth and capabilities across the Eastern seaboard.The above positions required management of employees & business partners, over several departments & regions. I thoroughly enjoyed the challenging nature of my dual roles & the opportunity to be part of dynamic & innovative teams, during a significant time of expansion.

Melbourne, Australia

Website managementstate education events promotionstate events managementcommunication with members and state committees

Gold Coast

Bachelor Of Arts (Pol. Sci)/Laws - Llb (Hons), Law, Gpa Average Of 5.4

Bachelor Of Arts/Law, Political Science & Law, 5.4 (Honours)

Activities and Societies: Debating, St John's College Executive, Inter-College Cup Sporting Events, Inter-College Cup Cultural Events.

Education record