Anna Kucheruk Email and Phone Number
Anna Kucheruk is a Customer Experience || Application Support Engineer at Hitachi Energy. She possess expertise in customer support, help desk support, customer service, knowledge management, english and 16 more skills. She is proficient in koreański and angielski. Colleagues describe her as "I thoroughly enjoyed my time working with Anna and came to know her as a truly valuable asset to our team. She is percipient, detail oriented and conscientious person in the best possible way. Moreover, she is a quick learner and has shown the ability to digest large volumes of information. During our day-to-day operations work, she was always quality oriented, helpful and ready to share her expertise. She has also demonstrated her advanced IT support related knowledge as well as data analysis skills. On top of that Anna is an enthusiastic and friendly person with an excellent approach towards customers. I highly recommend her for any position where a qualified professional is needed." and "It was a pleasure to cooperate with Anna. Her attitude, skills and approach totally impressed me. Anna is always on time with tasks, has a skill to understand what kind of data may be needed in the course of the further analysis and, what is worth to be emphasized, delivered work is perfectly presented and summarized. I appreciate Anna’s focus on details with simultaneous openness and flexibility for changes."
-
Technical Support EngineerHitachi Energy Jul 2018 - PresentKraków, Woj. Małopolskie, Polska -
Customer Satisfaction SpecialistXtrf™ Translation Management Systems Jan 2017 - Jan 2018Kraków, Woj. Małopolskie, Polska- Active engagement in creating the independent role of Customer Satisfaction Specialist- Responsibility for researching and choosing tools for conducting surveys (CS surveys and NPS)- Cooperating with Head Managers to identify areas to research- Creating Customer Satisfaction surveys and other feedback inquiries - Analyzing and interpreting feedback from the Customers- Reporting results and giving recommendations to Board Members and Head Managers- Assistance in ISO tasks and audits as a member of an ISO Forum -
Help Desk'S Knowledge Base And Quality Assurance ManagerXtrf™ Translation Management Systems Jan 2016 - Jan 2017Kraków, Woj. Małopolskie, Polska- Creating new articles ("How To" instructions, procedures, workarounds) basing on the requests coming from Help Desk Team- Updating and organizing existing articles to keep orderliness- Consulting knowledge needs with Help Desk Team Leader- Cooperating with other teams in order to create reliable procedures- Performing Quality Check of Help Desk incidents in a monthly manner- Preparing ad-hoc reports regarding Clients' escalations and Help Desk Incidents processing- Providing training for junior Support Specialists (familiarizing with internal procedures, helping with setting tools, basic XTRF Application training) -
Customer Service SpecialistXtrf™ Translation Management Systems Feb 2015 - Dec 2015Kraków, Woj. Małopolskie, Polska- Solving problems associated with XTRF Application- Installing and updating XTRF Application on Clients’ servers (Windows based)- Contacting with clients using ticketing system (JIRA)- Cooperating with other teams (Implementation team, system administrators and software developers)- Providing assistance for junior Support Specialists -
Customer Service SpecialistCapgemini Sep 2013 - Jan 2015Kraków, Woj. Małopolskie, PolskaDuties:- logging and solving incidents- Identity and Access Management- contacting with clients (mainly e-mail)- collaborating with other IT TeamsTools used:- ITSM/BMC software -
Sales AssistantPharma Cosmetic Sp. Z O.O. Fagron Group Aug 2010 - Aug 2011Kraków, Woj. Małopolskie, Polska- registering orders- invoicing- preparing tender documentation
Anna Kucheruk Skills
Anna Kucheruk Education Details
-
Consumer Merchandising/Retailing Management -
Advertising And Marketing
Frequently Asked Questions about Anna Kucheruk
What company does Anna Kucheruk work for?
Anna Kucheruk works for Hitachi Energy
What is Anna Kucheruk's role at the current company?
Anna Kucheruk's current role is Customer Experience || Application Support Engineer.
What schools did Anna Kucheruk attend?
Anna Kucheruk attended Krakow University Of Economics, Wyższa Szkoła Zarządzania W Warszawie - The Polish Open University.
What skills is Anna Kucheruk known for?
Anna Kucheruk has skills like Customer Support, Help Desk Support, Customer Service, Knowledge Management, English, Windows, Microsoft Office, Itsm, Jira, Confluence, Teamwork, Quality Assurance.
Not the Anna Kucheruk you were looking for?
-
-
-
Anna Kucheruk
Ukraine -
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial