Anna Kucheruk

Anna Kucheruk Email and Phone Number

Customer Experience || Application Support Engineer @ Hitachi Energy
Anna Kucheruk's Location
Cracow, Małopolskie, Poland, Poland
About Anna Kucheruk

Anna Kucheruk is a Customer Experience || Application Support Engineer at Hitachi Energy. She possess expertise in customer support, help desk support, customer service, knowledge management, english and 16 more skills. She is proficient in koreański and angielski. Colleagues describe her as "I thoroughly enjoyed my time working with Anna and came to know her as a truly valuable asset to our team. She is percipient, detail oriented and conscientious person in the best possible way. Moreover, she is a quick learner and has shown the ability to digest large volumes of information. During our day-to-day operations work, she was always quality oriented, helpful and ready to share her expertise. She has also demonstrated her advanced IT support related knowledge as well as data analysis skills. On top of that Anna is an enthusiastic and friendly person with an excellent approach towards customers. I highly recommend her for any position where a qualified professional is needed." and "It was a pleasure to cooperate with Anna. Her attitude, skills and approach totally impressed me. Anna is always on time with tasks, has a skill to understand what kind of data may be needed in the course of the further analysis and, what is worth to be emphasized, delivered work is perfectly presented and summarized. I appreciate Anna’s focus on details with simultaneous openness and flexibility for changes."

Anna Kucheruk's Current Company Details
Hitachi Energy

Hitachi Energy

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Customer Experience || Application Support Engineer
Anna Kucheruk Work Experience Details
  • Hitachi Energy
    Technical Support Engineer
    Hitachi Energy Jul 2018 - Present
    Kraków, Woj. Małopolskie, Polska
  • Xtrf™ Translation Management Systems
    Customer Satisfaction Specialist
    Xtrf™ Translation Management Systems Jan 2017 - Jan 2018
    Kraków, Woj. Małopolskie, Polska
    - Active engagement in creating the independent role of Customer Satisfaction Specialist- Responsibility for researching and choosing tools for conducting surveys (CS surveys and NPS)- Cooperating with Head Managers to identify areas to research- Creating Customer Satisfaction surveys and other feedback inquiries - Analyzing and interpreting feedback from the Customers- Reporting results and giving recommendations to Board Members and Head Managers- Assistance in ISO tasks and audits as a member of an ISO Forum
  • Xtrf™ Translation Management Systems
    Help Desk'S Knowledge Base And Quality Assurance Manager
    Xtrf™ Translation Management Systems Jan 2016 - Jan 2017
    Kraków, Woj. Małopolskie, Polska
    - Creating new articles ("How To" instructions, procedures, workarounds) basing on the requests coming from Help Desk Team- Updating and organizing existing articles to keep orderliness- Consulting knowledge needs with Help Desk Team Leader- Cooperating with other teams in order to create reliable procedures- Performing Quality Check of Help Desk incidents in a monthly manner- Preparing ad-hoc reports regarding Clients' escalations and Help Desk Incidents processing- Providing training for junior Support Specialists (familiarizing with internal procedures, helping with setting tools, basic XTRF Application training)
  • Xtrf™ Translation Management Systems
    Customer Service Specialist
    Xtrf™ Translation Management Systems Feb 2015 - Dec 2015
    Kraków, Woj. Małopolskie, Polska
    - Solving problems associated with XTRF Application- Installing and updating XTRF Application on Clients’ servers (Windows based)- Contacting with clients using ticketing system (JIRA)- Cooperating with other teams (Implementation team, system administrators and software developers)- Providing assistance for junior Support Specialists
  • Capgemini
    Customer Service Specialist
    Capgemini Sep 2013 - Jan 2015
    Kraków, Woj. Małopolskie, Polska
    Duties:- logging and solving incidents- Identity and Access Management- contacting with clients (mainly e-mail)- collaborating with other IT TeamsTools used:- ITSM/BMC software
  • Pharma Cosmetic Sp. Z O.O. Fagron Group
    Sales Assistant
    Pharma Cosmetic Sp. Z O.O. Fagron Group Aug 2010 - Aug 2011
    Kraków, Woj. Małopolskie, Polska
    - registering orders- invoicing- preparing tender documentation

Anna Kucheruk Skills

Customer Support Help Desk Support Customer Service Knowledge Management English Windows Microsoft Office Itsm Jira Confluence Teamwork Quality Assurance Wsparcie Techniczne Analiza Danych Zdolności Analityczne Customer Satisfaction Zarządzanie Tożsamością I Dostępem Microsoft Excel Microsoft Word Xtrf Iam

Anna Kucheruk Education Details

Frequently Asked Questions about Anna Kucheruk

What company does Anna Kucheruk work for?

Anna Kucheruk works for Hitachi Energy

What is Anna Kucheruk's role at the current company?

Anna Kucheruk's current role is Customer Experience || Application Support Engineer.

What schools did Anna Kucheruk attend?

Anna Kucheruk attended Krakow University Of Economics, Wyższa Szkoła Zarządzania W Warszawie - The Polish Open University.

What skills is Anna Kucheruk known for?

Anna Kucheruk has skills like Customer Support, Help Desk Support, Customer Service, Knowledge Management, English, Windows, Microsoft Office, Itsm, Jira, Confluence, Teamwork, Quality Assurance.

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