Anna Thomas Email & Phone Number

Loughborough, GB

United Kingdom

As a Group HR Business Partner (Multi-site) leading the execution of strategic people initiatives by building partnerships with managers and stakeholders to help build organisation and people capability. Providing proactive support and HR expertise by using data metric, practical HR solutions and evidence to inform and drive decisions and business change..

Cunard, International

• Providing an effective HR Business Partnering service onboard supporting and driving company initiatives and changes, providing expert knowledge and guidance on all HR aspects, including performance, training.
• Accountability as part of the Senior Management Team in delivery of the balanced scorecard and other business priorities.
• Work collaboratively with the operational teams and other HR colleague’s Shoreside in supporting and driving Company and HR Strategy, cultural change and associated leadership development.
• Working closely in collaboration with the Learning & Development Officer to provide suitable and relevant training for the onboard ship team.
• Overall responsibility for the provision of all administration matters relating to the ship’s company, including officers, crew and concession staff
• Supporting, advising and sharing expertise on people issues/employee relations on board in line with the company policies and procedures.

London

Ensuring that a high quality accurate, customer focus service is provided by the People Support Centre which consists of 1 Team Leader, 8 PSC Assistants and 3 PSC Advisors. Monitoring and reviewing all SLAs to ensure we are meeting and exceeding business expectations.Dealing with escalated queries and requests from the People Support Centre team or.

London, United Kingdom

Responsible for providing successful solutions to employee relations issues based on employment law expertise and business knowledge. Manage and resolve escalated employee relations enquiries and cases raised by employees and managers. Provide knowledge, experience and judgement to achieve solutions which support business performance.Adhering to policy in.

Northampton Head Office

Responsible for managing and overseeing the HR Support for 25 regional stores in the UK. Client group consisting of both front of house (shop floor) and support roles (Buying, Warehouse & Finance) up to 280 people. Contributing and awareness of company culture and strategy. Managing a small HR team who provide advice and assistance to management and staff.

Regional support for up to 36 stores - HR, Employee Relations, Recruitment, Training and Development & Payroll. More of a generalist role which got me involved at an operational level and working with the senior management team to make a diffrence in the business.

Knightsbridge

Supporting the business units during key trading times such as christmas as management cover. Team, Customer Service & Sales focus

Overseeing the HR & Employee Relations for my business unit. Supporting and providing support to managers and staff of all levels. Supporting at recruitment level throughout induction to shop floor. Investigating and managing D&G issues. Supporting and advising on performance management from Sales Advisors up. Liase with payroll on a monthly basis in.

I supported the store with team development from managers to sales advisors, warehouse operatives to buyer assistants. Focusing on maxmising sales & service throughout the business both with internal & external customers. Role included induction, customer service, selling skills & leadership to name a few. Specialising in IT I coordinated & trained ECDL.

UK

One to one, team or store based training in customer service & sales. Supporting the department managers in developing there team members to achieve KPIs.Induction and NVQ assessment of staff to achieve level 2 & 3 in customer service. In house, off the self and training devised from TNA of the business.

Starting out as a Christmas Temp in September 1993 I grew up in selfridges retail. Taking on senior Sales positions to Department trainer initially. To Team Leader & Department manager most of my retail career has been based in home ware & gifts.

London, United Kingdom

I was part of a project team of three who rolled out the new time & attendance system to the business. Training and coaching the management teams throught I implementation and go live. This project ran for just over a year covering four stores and head office.