Anna Todd Email & Phone Number

United Kingdom

Toronto, Ontario, CA

Leading UK Servicing Transformation reporting to CEO

London, London, GB

Transforming Customer Experience - Delivering Exceptional Omni Channel Service Driving Customer Centric Culture -Creating Data led Process Optimisation Responsible for UK Customer Service, Customer Experience, Specialist Care, Ops Support, Underwriting, and Complaints teams

London, England, GB

Responsible for delivering Service & Support to 11,500 postmasters nationwide

London, England, GB

London, England, GB

Leadership of a team of 500+ front line & back office teams globally servicing over 6million customers, using 70 different currencies' across 130 worldwide

London, Greater London, GB

Which? Legal provides cost effective premium Legal advice via a subscription and single sale service to consumers. Successful relocation of the entire business creating both frontline sales and back office customer service functions from scratch. Planned the ‘who’ the ‘ when’ and the ‘how to’ for a successful project delivery. Exceeded budgeted.

Partnership ( pre merger with Just retirement ) was one of the UK’s leading providers of financial products for people with health conditions. Products and services including enhanced annuities, Lifetime Mortgages (ER), DB solutions and Protection.Direct responsibility for both Inbound and outbound customer service teams, in addition the Third Party.

Fast Trak a commercial enterprise offering a solution to a Social problem.Creation of a simplified claims handling process delivered a delegated authority for the business and confidence for additional VC investment.Selection and implementation of cloud based telephony provided opportunities for a more diverse workforce to join the company.Established the.

PlusOne Insurance Services a Third Party Administrator, key clients included Hiscox, Select & Protect & 3XD. Full end to end service from Sales, Customer Service, fulfillment, Claims handling & premium collection.Approx 250 seat centre, previous winners of Sunday Times Best Companies award.

Site Director for the Kingston Upon Thames - Sitel - Outsourcing. Clients incl Microsoft, Disneyland Paris, Sony, Philips, TMobile, HBOS, AMEX. Offshore and UK based global accounts and Multi Lingual contact centre based in the UK

Jersey based mail order company, multi sites UK,, Jersey, outsourced to France & UK also for peak periods. CSD responsibilities were for Call Centre, Facilities,HR, Recruitment, Training,Operations, Outsourcing & Quality.

Reasponsible for the Outsourced Subscriptions activity as " on site client" & ownership of brand continuity throughout all affinity relationships held that included Call centre activity.