Anna Todd Email and Phone Number
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Anna Todd personal email
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I believe in achieving the optimal balance in any business for customers, colleagues, and the commercials - striving to ensure we enjoy the journey .Driving a culture of customer-first by leveraging data-led process optimisation, tech solutions, and future-focused people investment has been my strategy to enhance customer experience. This approach ensures businesses stay competitive, adaptable, and deeply aligned with customer needs. Showcasing satisfied customers, collaborative working, engaged colleagues and a passion for continuous process improvement ensure growth and a bright future for all involved.
Foresters Financial
View- Website:
- forestersfs.com.au
- Employees:
- 25
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Servicing Transformation LeadForesters FinancialUnited Kingdom
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Servicing Transformation LeadForesters Financial Mar 2024 - PresentToronto, Ontario, CaLeading UK Servicing Transformation reporting to CEO -
Associate Director - Uk ServicingZopa Jan 2023 - Mar 2024London, London, GbTransforming Customer Experience - Delivering Exceptional Omni Channel Service Driving Customer Centric Culture -Creating Data led Process Optimisation Responsible for UK Customer Service, Customer Experience, Specialist Care, Ops Support, Underwriting, and Complaints teams -
Director Service & Support Optimisation - InterimPost Office Ltd Jul 2022 - Jan 2023London, England, GbResponsible for delivering Service & Support to 11,500 postmasters nationwide -
Head Of Service & Support OptimisationPost Office Ltd Sep 2021 - Aug 2022London, England, Gb
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Director Global Customer ContactWorldremit Nov 2019 - Sep 2021London, England, GbLeadership of a team of 500+ front line & back office teams globally servicing over 6million customers, using 70 different currencies' across 130 worldwide -
Head Of Sales & Service Which?Which? Jan 2017 - Nov 2019London, Greater London, GbWhich? Legal provides cost effective premium Legal advice via a subscription and single sale service to consumers. Successful relocation of the entire business creating both frontline sales and back office customer service functions from scratch. Planned the ‘who’ the ‘ when’ and the ‘how to’ for a successful project delivery. Exceeded budgeted expectations with the team outperforming the legacy teams within the first six months. -
Head Of Customer ServicesPartnership Jul 2012 - Dec 2016Partnership ( pre merger with Just retirement ) was one of the UK’s leading providers of financial products for people with health conditions. Products and services including enhanced annuities, Lifetime Mortgages (ER), DB solutions and Protection.Direct responsibility for both Inbound and outbound customer service teams, in addition the Third Party Administration supplier relationship covering all outsourced functions for the business. Operational and customer service optimisation, Quality focused delivery, responsible for operational compliance & risk management key to working in a regulated environment, Collaborative working to deliver significant agile operational change at pace was an imperative as the business first successfully floated and then merged with Just Retirement.Cultural transformation, including the " Great Place to Work" initiative were delivered whilst in role.
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Freelance ConsultantIndependent Consulting Dec 2011 - Jul 2012
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Director Of OperationsFast Trak Solutions Ltd Oct 2009 - Sep 2011Fast Trak a commercial enterprise offering a solution to a Social problem.Creation of a simplified claims handling process delivered a delegated authority for the business and confidence for additional VC investment.Selection and implementation of cloud based telephony provided opportunities for a more diverse workforce to join the company.Established the principles of strong TCF (treating customers fairly) disciplines for a newly FSA authorised business, mitigating the risk of non-compliance. Including creation of robust risk registers & governance. Rolled out a successful Apprenticeship (government supported scheme).
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Head Of OperationsPlusone Insurance Services Sep 2007 - Sep 2009PlusOne Insurance Services a Third Party Administrator, key clients included Hiscox, Select & Protect & 3XD. Full end to end service from Sales, Customer Service, fulfillment, Claims handling & premium collection.Approx 250 seat centre, previous winners of Sunday Times Best Companies award.
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Site Director - KingstonSitel Uk Apr 2006 - Jul 2007Site Director for the Kingston Upon Thames - Sitel - Outsourcing. Clients incl Microsoft, Disneyland Paris, Sony, Philips, TMobile, HBOS, AMEX. Offshore and UK based global accounts and Multi Lingual contact centre based in the UK
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Customer Service DirectorFlying Flowers 2000 - 2005Jersey based mail order company, multi sites UK, , Jersey, outsourced to France & UK also for peak periods. CSD responsibilities were for Call Centre, Facilities,HR, Recruitment, Training,Operations, Outsourcing & Quality.
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Group Call Centre ManagerDaily Telegraph 1996 - 2000Reasponsible for the Outsourced Subscriptions activity as " on site client" & ownership of brand continuity throughout all affinity relationships held that included Call centre activity.
Anna Todd Skills
Anna Todd Education Details
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Higher EducationEnglish Literature
Frequently Asked Questions about Anna Todd
What company does Anna Todd work for?
Anna Todd works for Foresters Financial
What is Anna Todd's role at the current company?
Anna Todd's current role is Servicing Transformation Lead.
What is Anna Todd's email address?
Anna Todd's email address is an****@****rld.com
What is Anna Todd's direct phone number?
Anna Todd's direct phone number is +4484510*****
What schools did Anna Todd attend?
Anna Todd attended Higher Education.
What skills is Anna Todd known for?
Anna Todd has skills like Contact Centers, Call Center, Operations Management, Leadership, Financial Services, Training, Insurance, Customer Service, Workforce Management, Bpo, Telemarketing, Coaching.
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