Anna Traversa, Pmp Email & Phone Number

Information Technology Manager for an organization that provides Medicaid home care and services to people with long term health problems and disabilities. Supervised a team of six to support the company’s applications, databases, networks, desktops, and security to ensure efficient and secure operations for the organization while meeting defined SLA’s. Improved efficiencies and enhanced performance of the team by developing IT help desk knowledge base, IT policies and procedures, workflows, and project dashboards for application and system management. Monitored and protected the company against IT risks, data integrity problems, loss of processing capability and system downtime.

Managed the applications and file transmissions requirements for the organization. Partnered with internal business and clinical teams for translating their business requirements to technical specifications. Manage third party vendor relationships and evaluated SOW’s for custom and regulatory business requirements. Researched complex problems with the applications isolating issues and implementing solutions.

Managed a team for project implementations and technical support of the bank’s Loan Origination System and the Secondary Marketing Risk Management System.

Implemented process improvements for the bank by developing applications which provided customized automation and elimination of manual processing. Met with business stakeholders to define scope of projects for the applications.

Brentwood, Ny