As a customer success advisor, I help tech companies build and expand their customer delivery operations. My expertise lies in developing high-performing teams, efficient processes, and impactful performance metrics for Customer Success, Business Operations, and Implementation Services.My primary objectives when working with clients are:1. Building organizations that deeply understand "customer success = company success." ...by understanding our customers' needs we can consistently deliver exceptional value of our products and services, ultimately helping to drive mutual success.2. Cultivating meaningful connections internally and externally. ...strong connections foster collaboration and a genuine understanding of customer needs, allowing us to effectively meet their specific outcomes.Throughout my career, I have successfully led diverse teams of customer success professionals, engineers, consultants, designers, and operations personnel. Together, we have served as trusted advisors and partners for customers across various industries, including technology, life sciences, defense and national security, cybersecurity, civilian government, hospitality, and finance.A core passion of mine is human connection. I advocate for nurturing human-centric cultures that are rooted in authentic connections. I believe that by placing genuine human interactions at the forefront, we unlock the potential to create a brighter future filled with happiness and success (and who doesn't want that??). When we embrace our humanity, we ask more meaningful questions, listen attentively, and provide better support to others. This creates an environment where people feel comfortable to show their true selves... and it creates an environment where people show up for others.When I'm not working I enjoy being a mom to 2 amazing daughters as well as painting, writing, and exploring the world!