Responding to emails from donors (up to 300 to 1000 per week) from around the world in many different languages. Helping resolve technical problems, process refunds, cancel and modify recurring donations, communicate the values and objectives of the foundation. Translate boilerplate responses into French and help other agents understand and respond to emails in French. Learning and using several different platforms for customer service, fundraising, and processing payments (Zendesk, CiviCRM… Show more Responding to emails from donors (up to 300 to 1000 per week) from around the world in many different languages. Helping resolve technical problems, process refunds, cancel and modify recurring donations, communicate the values and objectives of the foundation. Translate boilerplate responses into French and help other agents understand and respond to emails in French. Learning and using several different platforms for customer service, fundraising, and processing payments (Zendesk, CiviCRM, Ingenico, PayPal) while respecting the organization's data security policies Show less

Managing events: finding speakers and performers, food and beverage vendors, AV rentals, etc, posting and managing events through Eventbrite and Facebook, finding sponsorships and donations, assisting Communications Director in event promotion, preparing rooms, recruiting and coordinating volunteers, managing event day sales of books/CDs, etc through Square, working all areas of the event itself (presenting the Alliance Française, presenting speakers, refilling food and beverage supplies… Show more Managing events: finding speakers and performers, food and beverage vendors, AV rentals, etc, posting and managing events through Eventbrite and Facebook, finding sponsorships and donations, assisting Communications Director in event promotion, preparing rooms, recruiting and coordinating volunteers, managing event day sales of books/CDs, etc through Square, working all areas of the event itself (presenting the Alliance Française, presenting speakers, refilling food and beverage supplies, working entrance, providing AV assistance, taking photos and videos, etc) preparing event transaction reports for Accounting, following up with check requests for vendor paymentsRoom rentals: creating quotes and rental agreements, blocking rooms, setting up rooms with requested furniture and AV Equipment, collecting paymentPerforming administrative work for the school: enrolling students in classes, preparing class materials and classrooms, troubleshooting equipment, preparing class brochures and flyers, assigning private lesson requests to teachers and keeping track of student hours, working reception desk answering phone calls and assisting walk-in inquiries in English and in French Show less

Compiling daily revenue reports, reconciling hotel and restaurant transactions, responsible for server tips, researching and correcting discrepancies in revenue postings as well as cash and credit card discrepancies, verifying and entering invoices and issuing checks, calculating and filing monthly hotel occupancy tax, sales tax, and tourism district fees, reconciling bank accounts. Identified an opportunity to change our telecom services saving company about $30,000 per year. Helped front… Show more Compiling daily revenue reports, reconciling hotel and restaurant transactions, responsible for server tips, researching and correcting discrepancies in revenue postings as well as cash and credit card discrepancies, verifying and entering invoices and issuing checks, calculating and filing monthly hotel occupancy tax, sales tax, and tourism district fees, reconciling bank accounts. Identified an opportunity to change our telecom services saving company about $30,000 per year. Helped front office create standard operating procedures and created front office training materials and logs (most notably a thorough bucket check checklist and training guide drawing on my experience at Front Desk and Night Audit). Show less

Worked as front desk receptionist at two properties (boutique hotels with 104 and 86 rooms respectively) handling guest registration and check out and answering all incoming phone calls. As Night Auditor for both properties, verified all transactions for accuracy before and after running Night Audit, prepared for upcoming arrivals catching VIPs that had been missed by reservations, performed troubleshooting when the systems went down and found rate/package bugs in the PMS. Earned a reputation… Show more Worked as front desk receptionist at two properties (boutique hotels with 104 and 86 rooms respectively) handling guest registration and check out and answering all incoming phone calls. As Night Auditor for both properties, verified all transactions for accuracy before and after running Night Audit, prepared for upcoming arrivals catching VIPs that had been missed by reservations, performed troubleshooting when the systems went down and found rate/package bugs in the PMS. Earned a reputation for having excellent attention to detail and promoted to Accounting Clerk/Accounts Payable. Show less

Lead English language lessons in 4 ZEP primary schools (ages 6-11) as part of a program run through the French Ministry of Education and the French Embassy, created lesson plans, activities and materials, conducted English conversation workshops for teachers in tandem with a French partner from l’Inspection, gave private English lessons to children and conversation lessons to adults, worked part-time as an au pair for a family in the Paris suburb of Neuilly-sur-Seine taking care of a 12 year… Show more Lead English language lessons in 4 ZEP primary schools (ages 6-11) as part of a program run through the French Ministry of Education and the French Embassy, created lesson plans, activities and materials, conducted English conversation workshops for teachers in tandem with a French partner from l’Inspection, gave private English lessons to children and conversation lessons to adults, worked part-time as an au pair for a family in the Paris suburb of Neuilly-sur-Seine taking care of a 12 year old girl, preparing dinner and doing laundry every day. Show less

Assisted sales reps by tracking up to 30 custom-manufactured orders from preparing sales materials to order placement to invoicing in a deadline-sensitive industry, Maintained company Facebook, Twitter and Linked In accounts as well as sales reps' email lists, Created and sent bi-weekly email promotions, Maintained a catalog file of 6000 vendors

Compiled daily and weekly press reviews, Translated articles from French into English, Filmed interviews with prominent Bay Area francophones, Taught myself video editing and created/translated subtitles

Designing and conducting English conversation courses in private tutoring sessions

Fielded 100s of calls per shift for a 1500-room convention hotel, Coordinated between departments to satisfy guests’ needs, following up in accordance with company’s philosophy to “own the problem”

Checked guests in and out of hotel keeping track of various types of payment, blocked rooms for arriving groups, answered all incoming phone calls, performed Night Audit verifying all daily transactions

Assisting sales representatives through the full life of an order from placement to invoicing in a deadline-sensitive industry, performing product research and preparing sales materials and quotes

Working main gate area greeting guests, answering general questions about the park and Los Angeles area, processing annual passes and upgrading tickets

Maintaining vendor catalog database, filing, helping sales assistants track orders