Anna V. Email & Phone Number

Montreal, Quebec, Canada

San Francisco, California

Responding to emails from donors (up to 300 to 1000 per week) from around the world in many different languages. Helping resolve technical problems, process refunds, cancel and modify recurring donations, communicate the values and objectives of the foundation. Translate boilerplate responses into French and help other agents understand and respond to.

San Francisco, CA

Managing events: finding speakers and performers, food and beverage vendors, AV rentals, etc, posting and managing events through Eventbrite and Facebook, finding sponsorships and donations, assisting Communications Director in event promotion, preparing rooms, recruiting and coordinating volunteers, managing event day sales of books/CDs, etc through.

San Francisco, CA

Compiling daily revenue reports, reconciling hotel and restaurant transactions, responsible for server tips, researching and correcting discrepancies in revenue postings as well as cash and credit card discrepancies, verifying and entering invoices and issuing checks, calculating and filing monthly hotel occupancy tax, sales tax, and tourism district fees.

San Francisco, California

Worked as front desk receptionist at two properties (boutique hotels with 104 and 86 rooms respectively) handling guest registration and check out and answering all incoming phone calls. As Night Auditor for both properties, verified all transactions for accuracy before and after running Night Audit, prepared for upcoming arrivals catching VIPs that had.

Circonscription De Chanteloup-les-Vignes, Yvelines, France

Lead English language lessons in 4 ZEP primary schools (ages 6-11) as part of a program run through the French Ministry of Education and the French Embassy, created lesson plans, activities and materials, conducted English conversation workshops for teachers in tandem with a French partner from l’Inspection, gave private English lessons to children and.

Oakland, CA

Assisted sales reps by tracking up to 30 custom-manufactured orders from preparing sales materials to order placement to invoicing in a deadline-sensitive industry, Maintained company Facebook, Twitter and Linked In accounts as well as sales reps' email lists, Created and sent bi-weekly email promotions, Maintained a catalog file of 6000 vendors

San Francisco, California

Compiled daily and weekly press reviews, Translated articles from French into English, Filmed interviews with prominent Bay Area francophones, Taught myself video editing and created/translated subtitles

Paris Area, France

Designing and conducting English conversation courses in private tutoring sessions

San Francisco

Fielded 100s of calls per shift for a 1500-room convention hotel, Coordinated between departments to satisfy guests’ needs, following up in accordance with company’s philosophy to “own the problem”

San Francisco Bay Area

Checked guests in and out of hotel keeping track of various types of payment, blocked rooms for arriving groups, answered all incoming phone calls, performed Night Audit verifying all daily transactions

Oakland, California

Assisting sales representatives through the full life of an order from placement to invoicing in a deadline-sensitive industry, performing product research and preparing sales materials and quotes

Working main gate area greeting guests, answering general questions about the park and Los Angeles area, processing annual passes and upgrading tickets

Maintaining vendor catalog database, filing, helping sales assistants track orders

B.A, French, International Relations

Study Abroad, European Studies/Civilization

Study Abroad, European Studies