Anna Wagner Email & Phone Number

* End to end recruitment process starting from CV screening, phone/video screening, assess the technical test answers, HR interview, assess the simulation test’s results, offering stage, admission, onboarding and offboarding process, 1on1s* OKR planning, coming up with Key Results and action plans for company-wide and local improvements* Working closely with Employer Branding team* Continuously improve the hiring process, especially for Customer Success Specialist position (from BR, EN and LatAm locale)* Contributing in other teams within the People Department, Customer Success and Training team* Weekly reports about hiring and OKR initiatives, following daily and weekly data on the progress

* End to end recruitment process starting from CV screening, phone/video screening, assess the technical test answers, HR interview, assess the simulation test’s results, offering stage;* Continuously improve the hiring process, especially for Customer Success Specialist position (from BR, EN and LatAm locale)* Contributing in other teams within the People Department

* Answering incoming conversations via live chat, tickets and emails* Helping the Customer to improve their website by assessing their needs * Providing technical support for Web Hosting, Wordpress, emails, DNS, Domains, and more; * Adjusting the product and actively selling additional services (upselling)* Staying proud of your job for making the Client go WOW - providing red carpet experiences* Interactive learning in our Customer Success Academy with extra guidance and mentors

Bacharelado Em Ciências Sociais, Social Sciences

Incomplete

Ensino Médio, High School/Secondary Diplomas And Certificates

Inglês Avançado, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Carga horária: 200 horas