As retail assistant at Shoes & Sox, I provided superior customer service by identifying root causes and serving the customers in a timely manner.My responsibilities included - handling payments, assisting customers with inquiries and promoting products and services to the customers.Key achievements:- Developed product knowledge for over 200 styles of shoes and other merchandise.- Coordinated the training of 10 new casual staff members.- Established customer service and leadership, therefore received a bonus.- Facilitated over $150,000 worth of sales monthly alongside other staff members.- Maintained the stores lowest complaint rate and 4.5 star rating with a positive and encouraging attitude and work ethic.

- Completed 80 hours of placement for netball students aged 12-18- Worked with junior, intermediate and senior students- Specialised in strength and conditioning and athletic development- Prescribed and delivered exercise sessions tailored to individual students

As a Boundary Umpire for The Southern Football and Netball League Umpires Association (SFNLUA), I liaised between players and team officials to safely and fairly umpire weekly football games.Key achievements:- Directed 40 players on the field as well as team officials.- Arbitrated the regulation of almost 100 football games.- Achieved high standard of umpiring, umpiring an under 19 female division 1 grand final game.

- Achieved a total of 20 training hours, assisting a qualified teacher with swimming lessons for children aged 1-12 and adults.- Supported the safety and welfare of the children and taught sections of the lessons.- Encouraged participation of each student, in lessons with up to 6 students at a time