SENIOR CLAIM HANDLER: CH ROBINSON (Promoted 2013-2015) Warsaw * Taking new claims (First Notification of Loss) * Monitoring the progress of a claim * Advising branches for claims under 1000 € * Taking statements from clients and witnesses for official records * Processing forms received from clients * Investigating potentially fraudulent claims * Advising customers regarding their cover * Dealing with requests and enquiries from solicitors * Liaising with policyholders, insurance companies and other third-party stakeholders to ensure swift settlement of the claims * Requesting and investigating statements, claim documentation and various other supporting evidence to settle a claim * Sending notification/progress letters to clients regarding their claim * Resolving and negotiating any liability and cost issues with third parties * Scanning, photocopying, faxing and emailing documents

CLAIM HANDLER: APREO LOGISTICS SA, (2008-2013) Warsaw * Evaluated loss notices and authorized policy coverage * Coordinated with customers and arranged payments for claims * Corresponded with insured party. * Managed with loss adjuster and coordinated with broker. * Taking, processing and monitoring claims (damage, delay, demurrage, cancellation) * Collecting information from clients and carriers* Reviewing original documents and evidence * Inputting data and monitoring it on the system * Escalating claims to another team if and when required