• Resolve enterprise-level support tickets, troubleshooting hardware and software issues for employees to ensure timely and effective solutions.• Provision and deprovision user accounts and access, managing lifecycle tasks for employees via Microsoft 365 Admin Center (Exchange, Defender) and Access database.• Assist in automating recurring processes to streamline workflow, increase efficiency, and reduce manual intervention in support operations

*Design and implement a new online catalogue and sales process for surgical devices, using ecommerce platforms and tools. *Improve the layout, functionality, and appearance of the current NDNV website, using HTML, CSS, JavaScript, and other web technologies. *Optimize the website for search engines, using SEO best practices and analytics. *Test and debug the website for usability, accessibility, and compatibility across browsers and devices. *Collaborate with the marketing and engineering teams to ensure the website reflects the company's brand, values, and products. *Update and maintain the website content, images, and links, using a content management system. *Report on the website performance, traffic, and conversions, using web analytics tools. *Conduct market research on the potential distributors and their capabilities for the company's products, using phone calls, emails, and Internet searches. *Analyze the market research data and provide insights and recommendations for the website design and strategy.

• Assisted with 9 study abroad programs by creating graphics, researched Visa/Passport laws and compiled applications for over 100 students each quarter.• Inputted and organized student information in company Database & Laserfiche.• Utilized collaborative programs such as Microsoft Teams and Share Point to communicate with students and staff.• Assisted in company transition of data to SalesForce software.

• Provided individualized coaching to students with learning disabilities to help them toward their academic goals. • Communicated with instructors and monitored deadlines for multiple classes at once. • Audited courses and broke down syllabi and coursework for a wide range of learning levels.

• Mentored 35-70 students each year and assisted with their transition into university and the professional field. • Organized large meetings and programs with 100+ attendees to communicate important information and to build a sense of community.• Cultivated conflict resolution skills through mediating roommate disagreements and resolving student complaints. •Delt with stressful situations that required fast decision-making.