Anna Zappalà Email & Phone Number

Cardano Al Campo, It

Somma Lombardo, Lombardia, Italia

- build and maintaining client relations- meet and exceed KPIs and sales targets- possess deep knowledge of business product offering and value proposition- follow organisational policies that affect the Sales department- new business development and sales opportunities- solve problems for clients and customers by developing tailor made sales solutions- analyze sales statistics to define sales potential- In charge of developing the sales plan that includes soliciting new and existing accounts to meet and exceed revenue targets via outside sales calls, on-site visits and networking- liaise with the Hotel General Manager and Zeus Head Office in adopting price strategies and actions- analyse the market in order to identify new potential clients- Organize and conduct site inspections and sales calls- ensure that all client correspondence is tracked and recorded, including quotations and contracts.- represent the hotel at consumer events both at local and national level - maintain the highest standards of professional conduct at all times when dealing with clients - submit weekly Sales activity reports to the General Manager and Directors

Somma Lombardo - Malpensa

Supporting Director of Sales & Marketing in achievement of budgeted sales targets for hotel room, conference, & catering revenue, leveraging Hilton Garden Inn brand and global Hilton Honors Loyalty Program. Building and maintaining relationship with clients and converting these relations into revenue for the Hotel. Preparing and presenting detailed sales proposals for potential clients, conducting price negotiation and overseeing the booking and reservation of meeting/banquet space. Meeting prospective clients to discuss business requirements to assist in selecting the most appropriate service corresponding their specifications and needs. Monitoring the customer service quality while the events are being held. Preparing post-event reports for event organizers and generating relevant internal reports for hotel management. Building and maintaining relationship with corporate (local and global accounts) and Airlines for Crew, Cargo and private flights business development

Crowne Plaza And Holiday Inn Express Milan-Malpensa Airport

Cluster Meeting and Event Coordinator at Crowne Plaza Milan-Malpensa Airport and Holiday Inn Express Milan-Malpensa Airport. Oversee and facilitate all aspects of meeting planning from site selection, vendor negotiation, event registration and post-event reporting.Create and send event marketing communications to internal and external stakeholders. Work directly with registrants on problems and inquiries. Oversee meeting preparation, supplies ordering and shipping events materials. Create invoices and receipt as requested. Track expenses for event budget reconciliation. Prepare post-events report for events organizers and relevant reports for hotel management. Conduct site inspections

From April 2008 to October 2010 By Holiday Inn Express Milan-Malpensa : Front office supervisor/coordinator and Hotel Manager Assistant, customer care, reservation and complaints administrator.GSTS e PRIORITY CLUB and BUSINESS CLUB Supervisor (loyalty programme of IHG chain).

From end of November 2006 to march 2008 at the Crowne Plaza Malpensa airport hotel.: Front desk and reservation office clerk,receptionist/cashier, customer care, web control on room availability and room rates.

From June 2006 to November 2006: front office clerk and booking agent at the Hotel Ascot Milan Malpensa