🤓 Anna W. Email & Phone Number

Huntsville-Decatur-Albertville Area

• Collaborate with subject matter experts and other stakeholders to gather information about IT applications and understand technical concepts.• Create and maintain comprehensive documentation, including user manuals, installation guides and other technical materials.• Organize and present complex technical information in a clear, concise, and user-friendly manner, tailored to various audiences, such as end-users and organizational leadership.• Ensure accuracy and consistency of content by reviewing, editing, and proofreading technical documents, adhering to established style guidelines.• Conduct research, gather requirements, and stay up-to-date with the latest software features and updates to deliver accurate and relevant documentation.• Create and maintain templates and standards for documentation to ensure consistency across all documentation.• Participate in usability testing and provide feedback to enhance the user experience of our documentation.• Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance.• Stay informed about industry trends, best practices, and emerging technologies in technical writing and IT applications.

Huntsville-Decatur-Albertville Area

• Documented technical processes and create Standard Operating Procedures (SOP’s) which are published by Government lead on the organization’s Intranet portal.• Frequently collaborated and communicate with Government members to improve processes using written e-mail communication relaying technical information in a way non-technical clients can understand.• Managed documentation and notes utilizing Microsoft Windows tools to include maintaining Excel spreadsheets, updating logs on Internet Service Provider (ISP) site and notes used to write and update technical guides.• Resolved escalated customer access issues with AESIP Identity Management System (IDM) using Remedy and JIRA ticketing system.• Processed 100+ system access requests daily in AESIP IDM updating and documenting rejection criteria as the system frequently changes.• Promoted effective teamwork by sharing workloads, communicating and collaborating effectively as well as filling in for additional tasks while coworkers are out of office.• Assisted 100+ employees within the organization with migration from mail.mil to army.mil accounts using technical documentation provided by the Government.• As Entitlement Manager (EM), ensured all organization employees were assigned the proper Office 365 entitlements and managed email distribution lists using the Defense Enterprise Provisioning Online (DEPO) system.• Ran, exported (to Excel) and reviewed reports from DEPO systems used for streamlining access control and “least privilege” policy.

Lubbock, Texas, United States | Sheffield, Alabama, United States

• Write lesson plans and instruct professional development training courses.• Track and log inventory of military equipment (systems, vehicles and generators) for the company.• Write evaluations and counseling statements for subordinate soldiers• Prepare and document organizational SOPs.• Conduct vehicle and generator maintenance and maintaining logs.• Write and prepare detailed training schedules for 30 soldiers in the Army scheduling system.• Coordinate training events using e-mail communication with higher echelon supervisors.

Fort Hood, Texas | Kuwait | Germany

• Reviewed, analyzed, and rewrote the V-Corps Awards Regulation to support 13 subordinate commands.• Processed promotion and separation packets at Brigade level at Fort Hood, TX.• Prepared and presented administrative out-briefings using PowerPoint for 3,000+ soldiersreturning stateside from deployment.• Coordinated and tracked successful delivery of care packages for soldiers in Theatre whiledeployed to Kuwait.• Recorded and managed meeting minutes with barracks soldiers as President of Better Opportunities for Single Soldiers (BOSS) program.• Organized recreational trips to Italy in France for barracks soldiers while BOSS President while stationed Germany.

Athens, Alabama | Decatur, Alabama

• Delivered exceptional customer service to guests while taking orders, serving food and processing payment transactions.• Trained new employees from on-boarding to team integration.• Conducted closing operation procedures.• Cross trained in other functions of restaurant to include prep, salad station and the dish room• Repaired computers for team members outside of work to include system recovery, software updates and antivirus protection.

Huntsville, Alabama

• Managed physical and technical security aspects for the program.• Reviewed and rewrote Security Operating Procedure (SOP) and Policy letter signed by. Government Program Manager to reflect current protocols implemented by Cyber Security team and referencing classification guides.• Trained new employees on various program related tasks whether online or daily operations• Streamlined and documented in-processing and on-boarding process.• Frequently booked short suspense travel in Defense Travel System (DTS) managing financial documentation such as invoices.

Master'S Degree, Information Technology, 3.84

Bachelor Of Science - Bs, Information Technology, 3.77

Activities and Societies: National Society For Collegiate Scholars

Organizational Leadership, Top 5%

Activities and Societies: Playing out scenarios and competing with other groupsTwo week leadership course specifically tailored around.