• Service Desk and End User Desktop Services for 30000 End Users• ITSM support, Global Applications and Release Management for 900 Applications in 5 Global Data Centers Worldwide including 125 Cloud applications, SAP, Data Warehouses, Proficy, Mainframe, etc.• Directed an organization of 9 managers, 50 employees and Outsourced Vendors Providing Services (HCL, Cognizant, DXC, HP, IBM, Accenture, ATOS) for a $350M IT portfolio.• Managed Infrastructure, Network and Hands on PC support resources in each U.S. Brewery in Dev/Ops environment.• Supported Molson Coors / Miller Coors IT merger initiatives driving $38M savings through outsourcing provider replacements, consolidation of data centers, systems and applications, replacement and consolidation of SAP Systems, SAAS implementations, consolidation of Service Desks and End User Services Components• Drove significant improvements in application availability affecting make, ship, sell beer• Data Center, Infrastructure and Network Management

Director Vendor Management – Created and ran an IT Vendor Management organization charged with creating Global Strategic Supplier relationships and cost effective outcome based IT Contracts including Managed Services, and providing IT Governance for the Strategic Supplier Relationships and for the Managed Services.• Saved $60 M over 5 years from a $350M yearly IT portfolio through creating Outcome Based Managed Service contracts for Application Management Services and Converged Global Infrastructure Services, and provided Contract Governance. • Established Global Strategic Partnerships with strategic vendors including Wipro, SAP, Oracle, HP, Microsoft, IBM, AT&T, EMC, and Verizon, creating volume discounts and consolidating disparate contracts.• Rescued a failing Application Support Managed Service Partnership through governance and a joint critical action plan. Contract is now exceeding all SLAs and is meeting cost targets.• Engaged with Gartner, Managed Service Providers and Cloud Service Partners to contract for services to consolidate and transform disparate Global Enterprise Business and Supply Chain Services.Director Enterprise Systems Support - Responsible for Global Enterprise Business Applications, Infrastructure and Network Support for a $10B manufacturing enterprise. Directed an organization of 6 managers and 250 employees. • Created a global Enterprise Support Services Organization focused on Lean/Six Sigma and ITIL process improvement and automation, simplification, and standardization, preparing the services for outsourcing. Drove reductions in total cost of ownership and single points of failure, and consolidated global support organizations using standard processes. •Supported 6 Global Data Centers, 80+ sites, global network and 700 Enterprise Business Applications including cloud applications, multiple SAP and PeopleSoft/Oracle Instances, Data Warehouses, ServiceNow, email, web applications, and eCommerce systems on Cisco, HP and EMC HW.

Vice President, Mission Critical Application Availability, Desktop and Service DeskImplemented a continuous availability improvement strategy for 200 mission critical financial applications and their supporting network and data center infrastructure. Directed an organization of 3 directors, 6 managers and 83 employees responsible for significant improvement in availability. Owned the ITSM Problem and Change Process and the Service Desk and Desktops for 22,000 employees. • Achieved a 50% reduction in Severity 1 and Severity 2 incidents by making systemic process improvements in root cause removal, problem management and in change rigor, partnering with vendors and 40 VP organizations managing 50,000 yearly changes.• Created a 3-year Desktop and Service Desk Strategic and Tactical Roadmap including consolidation to one global team, implementing one global Windows 7 image and consolidating active directory and VDI. Reduced 3 year desktop support cost by $10+ M.• Created and Implemented C-Suite level improvement plans for global high profile customers.

Led the transformation, globalization, reengineering and partial outsourcing of the Call Center, Telecommunications and Data Network, and managed the ITSM toolset supporting 30,000 Unisys employees in 300 sites worldwide. Managed a staff of 60, including 5 direct report managers responsible for Dev/Ops including architecture, design, engineering and 24x7 NOC support of the Global Network. Provided direction to a Unisys Global Sourcing Organization in India. Supported 200+ PBX’s and Voice Mail systems, 26 Call Centers, 2000+ routers, switches, firewalls, and VPN servers. • Created a global team from disparate, country-based networking teams and outsourced Tier 1/2 support to India. Globalization, consolidation, ITIL based process improvement and outsourcing reduced cost by over $2M per year.• Reduced a $98M telecommunications vendor spend by over $20 M per year. Led a company-wide Telecommunications Cost Effectiveness Council to renegotiate and converge telecommunications contracts, right-size, simplify, standardize and consolidate network components, and execute improved telecommunications expense management policies. • Reduced incidents by 34% executing initiatives to remove root causes, simplify and standardize the network, implement technology, improve change implementation, remove single points of failure and improve failover and DR capabilities.• Implemented dual vendor MPLS Global Network, VOIP services and Global Virtual Call Center Capability with Global shared queues, producing $4.2 M of operational savings in Unisys Call Centers, and all facilities consolidation initiatives.

Directed a division of 200, including 4 Directors supporting 15 managers, for IBM’s largest client, AT&T. Owned overall account project management, server and storage management, backup and recovery, and middleware support for 2000+ UNIX, Windows, Linux, Sun, HP, NCR, DEC and IBM midrange systems and 600+ terabytes of storage in data centers nationwide. Supported a $300M midrange revenue stream with a 99.99% availability requirement. • Drove initiatives to increase standardization, improve productivity, automate failover and disaster recovery, increase availability, and automate security and audit compliance.• Reduced staff by 27%, and achieved a $5M reduction in a $34M maintenance bill while improving availability and continuously meeting 65 penalty-driven Service Level Agreements.• Led a Lean Six Sigma initiative to reengineer the System Administration, Storage, Middleware, DBA and Application Support workload. Achieved 40% improvement in staff productivity while improving availability, allowing SA team to manage 52 servers per person.• Project and Program Management for large scale projects including Data Center Consolidations, Outsourcing Initiatives, Process Improvement and Cost Reduction Initiatives, and System and Application Implementations, Consolidations and Releases.• Addressed a $7.5M benchmark gap with $13.5M in cost reductions supported by contract changes.• Led Critical Situation Teams delivering and implementing action plans to improve availability on IBM critical non-performing accounts including QWEST, Sprint and Williams.

District Manager for an organization of 70 including 5 direct report managers, providing 7x24 Desktop, Helpdesk, Dev/Ops, Application, Server, Storage, DBA, Middleware, Hardware and Implementation support for 125 HP UNIX platforms, 69 Windows servers, and 12,000 workstations supporting the Customer Call Center Process for 76 AT&T Provisioning, Billing and Maintenance Customer Care Centers. • Drove improved test processes, and standardization and automation of software upgrades and failover and disaster recovery processes to 125 different servers and 12,000 workstations. Reengineered process allowed deployment and support of 52 new sites within 6 months.• Made improvements driving a 2/3 reduction in user impacted minutes • Identified and implemented fixes which reduced Helpdesk call volume by 41% in 6 months, allowing the organization to operate with a 36% people reduction. Other AT&T RolesAT&T Maintenance Systems District Manager AT&T Systems and Data Architecture District Manager Program Management and Process Reengineering District Manager District Manager - Designed, Built, deployed and supported Radiology Imaging systems, tele-radiology systems and blood gas sensor product development