As the Director of Client Engagement, I am a leader responsible for maintaining effective business relationships with Trialcard clients. I work closely with Trialcard Operations, Program Management, Marketing and other organizational teams, and guiding the relationship between TrialCard and the client base. I work with internal stakeholders to effectively communicate Trialcard services or strategic solutions that are proposed and delivered are effectively meeting client expectations. In my role, I aggregate feedback from across the client base, and identify how to grow those relationships and enhance services.I partner with our sales team to promote hub opportunities that are in the final stages of the solutions selling process. I work to create statements of work and follow through mutual execution of SOWs and contracts. Next I partner with Operations to ensure successful implementations with program elements delivering comprehensive solutions to meet identified needs of the clients with focus on consultation and innovation resulting in highly effective outputs. My main objective is to ensure and support TrialCard in achieving outstanding client satisfaction and strengthening new and ongoing client relationships.

- Manage MedCall team daily with customer service and sales tasks.- Act as an advocate for MedCall’s services to our current and prospective clients. - Maintain and actively develop new ways for our software to service our clients.- Be an active part of developing the annual budget and adhering to the budget- Create and implement service processes to positively impact customer service- Create and implement sales processes and activities grow current relationships, gain new clients and achieve annual revenue goals

• Managing retail sales to meet and exceed sales goals, also managing team members to meet personal incentive goals• Managing and developing customer service experience, driving the store to its highest level of success in customer experience surveys • Driving success in daily, weekly and monthly district and division wide sales campaigns. Ending January 2013 #2 out of 38 stores in the division and ending first quarter with all sales and service metrics met and exceeded• Strong focus on team member development to sharpen sales skills, achieve customer loyalty and earn recognition• Creating a fun, positive and enthusiastic work atmosphere for all team members to grow

~ Sales referrals with open accounts, savings plans options and providing product knowledge~ Providing excellent customer service and providing answers pertaining to Wachovia policies~ Responsibilities including educating coworkers on new policies and procedure within the bank~ Processing bank transactions including deposits, withdrawals and transferring fund

~Served as brand specialist with duties including merchandising, developing business plans and maintaining clientele base, as well as, new clientele development~ Provided customer service and maintaining business relationships~Worked with sales team and assisting in event planning~ Managed stock and inventory

~ Helped manage casework for the Senator's liaisons~ Created a comfortable, amiable, and effective work environment~ Clerked interoffice meetings and other meetings~ Managed multiple schedules and assisted direct supervisor regularly

~ First contact for the firm~ Received dictation and composed correspondence~ Managed multiple calendars for firm lawyers, scheduled meetings with clients and clerked firm meetings~ Performed collection work from clients and for clients