Ann B. Email and Phone Number

As the Total Rewards Manager, responsibilities included leading the strategic design, implementation, and management of comprehensive employee benefits programs, ensuring alignment with organizational goals and competitive industry standards. Oversaw daily operations of benefits, including generating reports, reconciling invoices, resolving file feed errors, managing open enrollment, and handling HRIS rate inputs. Collaborated with the Chief People Officer to develop and maintain competitive compensation frameworks to enhance organizational attractiveness and employee retention.Directed the employee enrollment approval process and maintained effective communication with disability and FMLA third-party administrators and claim examiners. Managed the successful implementation of Paycor and Kashable, optimizing benefits administration and employee access to financial resources. Led the selection of a new RX plan, which resulted in significant cost savings of $700,000. Ensured accurate and timely updates to benefits plans in the HRIS, including managing annual adjustments and plan revisions. Developed and implemented continuous benefits communication strategies to improve employee awareness and engagement with benefits offerings.Conducted detailed analyses and reporting on benefits initiatives to identify areas for improvement and optimize program effectiveness. Stayed informed about industry trends, legislative changes, and internal metrics to continually refine and advance benefits strategies. Built and maintained productive relationships with third-party vendors to ensure the seamless administration and operation of benefits programs.

Proven Benefits Leader adept at enhancing team satisfaction and productivity. Skilled in employee engagement, benefit trends analysis, and managing leaves, including disability claims and paid parental leave. Successfully navigated benefits administration during company-wide acquisitions.Administered benefits plans, ensured data integrity in ADP Vantage, and maintained compliance with regulations. Implemented leave analysis reporting, identified cost-saving opportunities, and mentored interns. Recognized as a rising star at Camping World, achieving two promotions in two years.Reviewed FMLA, ADA, paid parental, and corporate leave requests for eligibility, collaborating with vendors for data. Investigated and resolved discrepancies, ensuring accurate documentation. Collaborated with insurance providers, administrators, and internal departments to address complex benefit-related matters.

Proven track record in ensuring high-quality service and issue resolution. Expert in optimizing internal workflows for maximum efficiency and client satisfaction. Conducts in-depth analysis of escalated issues using root cause analysis to address underlying problems. Collaborates with cross-functional teams to facilitate issue review sessions and shares insights with leadership to address global issues affecting multiple clients. Prepares and communicates detailed work orders for client requests, estimating required tasks and coordinating efforts across teams. Diligently reviews monthly invoices, ensuring accuracy, adherence to client fee schedules, and proper revenue recognition.

Proven track record implementing cost-saving measures. Conducted audits and analysis of monthly invoices, leading to a 10% reduction and generating a $14k credit. Successfully negotiated with vendors, achieving a 5% reduction in annual medical premiums, resulting in savings of over $50k. Coordinated and executed Annual Enrollment and an annual wellness fair in collaboration with vendor partners. Managed contract administration for new and existing benefit solutions, ensuring compliance and maximizing efficiency.

Collaborated on the policy committee, updating 20+ organization-wide policies, including Short-Term Disability, Anti-Violence, Sick Pay, and Attendance. Conducted employee training sessions on 401(k) enrollment, stress reduction, and financial health in collaboration with external vendors. Played a key role in developing the organizational benefits strategy, working closely with HR and Finance teams. Implemented new tools and initiatives, such as an attendance line and a successful lump sum pay out project, resulting in cost savings exceeding $3 million for the company.

Served as the primary liaison between clients, operations, and technology teams, ensuring effective communication and meeting client needs. Managed client expectations and meticulously tracked project plans for the timely and successful delivery of all deliverables. Proactively identified potential barriers or areas for improvement, contributing valuable insights to the ongoing team dynamics and addressing the proactive needs of clients.