Ann Crawford Email and Phone Number

- Administers federal, provincial and regional funding for housing stability programs; oversees a $15mil budget.- Leads the development of and administers funding agreements with recipients; develops and maintains databases to track agreements, funding, reporting information, and deadlines.- Develops and distributes reporting templates, protocols and timelines to funding recipients. - Coordinates the collection of and/or develops and submits financial and data reporting requirements to funding partners.

- Provided leadership and direction to administrative support staff in the Central Resources Division.- Lead the development and implementation of administrative practices, policies, procedures and standards.- Lead the planning and implementation of divisional projects in response to departmental initiatives.

- Managed departmental projects from initiation stage to close-out, with a focus on organizational standards, quality practices, policies, procedures and business processes.- Lead multi-disciplinary project teams- Identified, investigated, recommended and implemented quality improvement initiatives- Developed and implemented detailed communication strategies, plans, campaigns, and events- Developed, coordinated and supported department-wide training initiatives

- Lead the Service First Call Centre Operations Working Group, responsible for creating policies, procedures, shift schedule, training and performance targets- Managed call centre project budget- Participated in the selection of consultants and software vendors, including evaluating submissions, short listing and awarding contracts.- Provided project management and research support for the development of work breakdown and communication plan - Facilitated organizational knowledge build, scripting, and current state process mapping sessions.- Developed future state action plans.- Developed and delivered staff communications and presentations, and oversaw the development and ongoing maintenance of a web-based project team collaboration space.- Supervised Citizen Service Associates in three locations- Researched, developed, recommended and/or implemented new or revised policies, procedures, best practice guidelines, systems or equipment that would enhance service delivery and customer satisfaction.

- Developed communication plans, advocacy and promotional materials, memos, media releases and advisories, newsletters, articles, speeches, surveys, forms, reports, and presentations.- Planned and executed political and housing-related events.- Assisted in the development and implementation of housing strategies and initiatives.- Managed or participated on housing-related special project teams.