Anndra R. Jackson, Pmp, Csm Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Brentwood, Tn

Greater Nashville Area, Tn

•Successfully managed several concurrent software implementation projects with hospitals, public health departments, ambulatory, behavioral health and hospice facilities•Focused project teams to ensure milestones were reached with the desired results and achieved company initiatives of moderate to high complexity information health exchange projects •Assisted in establishing and improving the company’s project management methodologies, procedures and policies; employed both agile and waterfall methodologies depending on the requirements of the project•Facilitated regular internal/external meetings to ensure tasks were being completed, goals were reached and client requirements were being met throughout the project•Applied scrum methodologies to an existing agile development environment.Facilitated scrum meetings (sizing, planning, review, retrospective, and stand-ups) with both onsite and remote teams.Significant Accomplishments•Successfully completed the implementation of over 100 IHE & HL7 integrations resulting in over $700,000 in revenue for the company from 2013- 2015. This accomplishment enabled the client to become the largest HIE in the country•Increased KHIN client satisfaction measured by the KLAS scoring system by employing agile methods-enabling the client to maintain a high level of involvement throughout the process as well quickly make any needed updates to our software

Greater Nashville Area, Tn

• Reviewed, analyzed and approved customer applications, calculating income/debt ratios, verified government documents to ensure applicants met program criteria • Encouraged and maintained critical vendor relationships with contractors to ensure the work was completed correctly, timely and within the budget specified for the project; reviewed and escalated change orders for approval as needed• Performed administrative duties as needed and created daily, weekly and monthly benchmark reports; also created ad hoc reports as requested• Performed residential audits for the agency as an independent contractorSignificant Accomplishments• Developed and managed a custom CRM system that increased efficiency and productivity by 60%. Trained team of 8 to utilize the system.

Antioch, Tn

• Liaison between the development team and the end user to analyze the effectiveness of current processes, to identify areas for improvement and communicate users’ requirements• Performed the following tasks in project assignments: design, documentation, implementation, user training, quality review, and enhancement• Created detailed technical documentation for current processes and new processes, requiring interaction with various business units • Coordinated and provided user training and issue resolution to enable effective and efficient use of the application and/or process through development of training documentation as well as through continued remote/onsite support as needed Significant Accomplishments• Created a client database that tracked change requests, software updates, key contacts etc. This Access database reduced redundancies, changed the existing process from manual to automated which significantly increased productivity and efficiency enabling users to quickly access status of a client request, resolution method/changes made as well as key individuals. • Proposed a new training initiative that would allow clients to view training modules on a web portal. This interactive training would also assess client knowledge over material learned. This training was received well by management and was projected to save the company approximately 35% training costs.

Memphis,Tn

-Provided application support and issue resolution for various applications, including: JD Edwards, Active Directory, A/S 400, Remedy IT Mgmt including various intranet sites for 5 different companies nationwide.-Documented all methods of resolution for future use using Remedy IT Mgmt. Solutions were researched, tested and evaluated for efficiency and effectiveness.