Anne Aarø Mortensen Email and Phone Number

Spearheaded operational readiness within the Data & Analytics (D&A) Customer Operations organisation of 8,000 employees, to effectively execute growth investment cases and drive transformative change initiatives in alignment with the overarching LSEG D&A business strategy.Facilitated collaboration among stakeholders from Product, Technology, and Operations to ensure seamless processes for customers, encompassing product ordering, invoicing, and support, across the introduction of new products, service models, commercial updates, and mergers and acquisitions.Led annual and quarterly planning for D&A Customer Operations to deliver business outcomes in line with Capex investment roadmaps and overall business strategy.Worked in partnership with the Product organisation to improve product change governance and frameworks for a better customer experience.LSEG London site lead for Customer Operations organisation.

Customer Implementation & Professional Services organisation (partly concurrent with above role)Crafted vision, secured business case, and led the implementation of a portfolio workflow tool to tackle operational risk, enhance process efficiency, enable delivery at scale, implement best practices and drive change across workforce of 600 employees, overseeing 800 projects annually and managing 3,000 technical orders. Business lead on implementation, collaborating across functional groups to find solutions to deliver expected outcomes. Owned tool adoption and ongoing optimisation.Oversaw operational transformation and strategic alignment. Developed and implemented efficient operating model, ensuring synergy across teams to achieve strategic goals. Led change initiatives and owned governance practices, driving consistency in customer delivery and outcomes. Contributed to overall business management and strategic decision-making.Initiated and executed a successful communication strategy for the Customer Implementation & Professional Services organisation, significantly elevating the visibility of the group. Led employee development initiatives through skills and competency frameworks, professional sponsorships and championing relevant learning curriculum and coaching.LSEG London site lead for Customer Operations organisation.

Right hand partner in the set-up of the Customer Programme Management organisation. Established and led the Programme Management Office, creating and implementing global best practice.Defined strategic objectives, led change and transformation initiatives, conducted operational planning, initiated process improvements, managed stakeholder communication and facilitated capability development. Provided transparency on projects and programmes to facilitate decision-making and drive standards for project and programme execution.Implemented project management platform, delivering automation, process at scale and consistency in project delivery and data management.One of four cross-functional leaders responsible for defining the scope and structure of new function to drive operational rigour and enhance performance within the Customer Operations organisation at Refinitiv, as part of its formation through a Private Equity buyout.

Identified and implemented improvements to the delivery of strategic projects and programmes affecting largest customers, leading to the creation of the Customer Programme Management organisation (role above).Collaborated with Professional Services on strategic analysis, resulting in the launch of chargeable service packages to drive outright revenue.

Responsible for the operational and planning aspects of the Europe North Sales organisation of 270 (UK, Ireland, the Netherlands, Nordics and Baltics). Agreed strategic priorities, managed operating rhythm, identified and implemented process improvements, evaluated resource optimisation, tracked performance and identified areas of improvement, developed skills and competency frameworks as well as learning and development initiatives for sales managers and account managers.Provided organisational restructure analysis and design support for the Nordics team.

Provided organisational restructure analysis and design to improve productivity and performance.Defined operating rhythm and workflow for newly formed Sales Specialist team.Responsible for the operational and planning aspects of the Europe Sales Specialist organisation of 200, e.g. agreeing strategic priorities, identifying and implementing process improvements, evaluating resource optimisation, tracking performance and developing action plans for improvement.

Created skills and knowledge development programme for 400 solutions sales and technical staff globally to pivot organisation from selling products to solutions.Defined operating rhythm and workflow for newly formed Solutions organisation.Responsible for the operational and planning aspects of the EMEA Solutions Sales team, e.g. agreeing strategic priorities, identifying and implementing process improvements, evaluating resource optimisation, tracking performance and identifying action plans for improvement where needed.

Developed and implemented best practice sales and service organisational capabilities to increase effectiveness of 3000 customer facing staff, including the design of skills and competency frameworks.Programme managed and acted as internal consultant and advisor on integration of acquired companies into sales and professional services organisations.

Post-acquisition integration planning for Sales & Service organisation.Sales development programmes.