Human Resources representative eager to contribute to team success through hard work. I have over 20 years of experience as an HR coordinator/administrator. Logical and detail-oriented, recognized for providing efficient resolutions to employee concerns. Motivated to learn and grow. I pride myself in responding promptly.My clients, the employees, are my priority.March 2023 to October 2023 (SNC-Lavalin - Burnaby)Responsible for supporting all of Canada employees via a new “ticket” system. Customer service model, shared with 8 other colleagues.Includes but not limited to: -Responsible for issuance of letters requested by HR Business Partners and/or divisional Managers/Directors: salary progressions, promotions, other basic employment condition changes, project premiums and more.-Processing Maternity leave/Parental leave/Short Term Disability/Temporary and permanent layoffs - Processing of those entries in Workday, main HRIS -Follow ups with managers-Responded to all general questions received via this ticket system, in timely and knowledgeable fashion. Were a variety of subjects from Salary to Group Benefits to Oracle Timesheets to Payroll to Short Term Disability to General Policies.-Liaised with multiple business divisions or departments if cases were more complex.-Daily tracking of these cumulative tickets which could vary between 50 and 70 active cases. -Quality Control of Workday data, for accuracy and completeness, collecting and correcting. - Facilitating HR orientation/onboarding via Teams online meeting, on weekly basis