Main Skills includeB2B SalesStakeholder managementHigh Profile Client ManagementRetention ManagementLead Generation/Prospect ManagementCluster ManagementCommercial & Web Broker Management Solution DrivenRevenue ManagementProblem SolverKey CommunicatorInfluencing SkillsCommercially AstuteKey Decision ManagementStrategy ManagementProduct ManagementIT Comms LiterateProject ManagementPlanningStrategyPeople… Show more Main Skills includeB2B SalesStakeholder managementHigh Profile Client ManagementRetention ManagementLead Generation/Prospect ManagementCluster ManagementCommercial & Web Broker Management Solution DrivenRevenue ManagementProblem SolverKey CommunicatorInfluencing SkillsCommercially AstuteKey Decision ManagementStrategy ManagementProduct ManagementIT Comms LiterateProject ManagementPlanningStrategyPeople ManagementTraining & DevelopmentRecruitmentInsuranceGas ProcessRisk & MitigationFCA Audit and Control Show less

• Client deliverable a must, ensuring that contractual agreements are maintained and delivered.• Communicate and engage business heads on risk mitigation & contractual challenges, to facilitating the best course action. • Embed a right first time approach and manage return call volumes in particular reducing complaints, and increasing customer NPS.• Manage budgetary obligations, and maintain and embed controls.• Engage with marketing teams to facilitate change… Show more • Client deliverable a must, ensuring that contractual agreements are maintained and delivered.• Communicate and engage business heads on risk mitigation & contractual challenges, to facilitating the best course action. • Embed a right first time approach and manage return call volumes in particular reducing complaints, and increasing customer NPS.• Manage budgetary obligations, and maintain and embed controls.• Engage with marketing teams to facilitate change initiatives.• Drive and embed engagement plans to improve customer experience. • Monitor and assess each direct report’s performance to ensure continuous development and ensure training is provided in order to attain and maintain the required competency levels to perform their role. • Identify any operational and regulatory risks, escalating as appropriate.• Communicate quality responsibilities, and maintain competency standards to mitigate risk. • Ensure the team understand and adhere to the company and department standards, policies and procedures.• Adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed. Show less

Ability to engage, inspire and motivate a team, leading on behavioursGreat coaching skills with a proven track record of success.Passionate about what makes a great customer experience and how to achieve this.Able to make commercially astute decisions on behalf of the business to resolve without the need for further escalation.Able to plan and prioritise enabling delivery of targets and to exceed our customer expectations.Demonstrates a results-driven attitude.Training… Show more Ability to engage, inspire and motivate a team, leading on behavioursGreat coaching skills with a proven track record of success.Passionate about what makes a great customer experience and how to achieve this.Able to make commercially astute decisions on behalf of the business to resolve without the need for further escalation.Able to plan and prioritise enabling delivery of targets and to exceed our customer expectations.Demonstrates a results-driven attitude.Training and development key skill sets and with ability to recongise skills gaps apply correct course of action timely, whilst embedding key learning.Ability to work as part of a team, sharing best practice, knowledge, resource and ideas.Demonstrates a hands on approach to problem solving; identifying issues and using initiative and available resources to generate solutions.Confident and effective communicator with ability to understand and translate key business messages and build relationships throughout the business.Process and document control a must and key in ensuring industry standards are maintained and audited.Exceptional influencing skills with ability to manage conflict effectively. Show less