Anne Cooper Email & Phone Number
@winwithcx.com
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Who is Anne Cooper? Overview
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Anne Cooper is listed as Founder and Principal Consultant at Win with CX, LLC, a company with 68 employees, based in Hopkins, Minnesota, United States. AeroLeads shows a work email signal at winwithcx.com and a matched LinkedIn profile for Anne Cooper.
Anne Cooper previously worked as Vice President of Customer Success at Dexterity, Inc. and Vice President of Global Customer Care and CS Operations at Board International. Anne Cooper holds Mba, Marketing And Brand Management from Capella University.
Email format at Win with CX, LLC
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AeroLeads found 1 current-domain work email signal for Anne Cooper. Compare company email patterns before reaching out.
About Anne Cooper
Anne Cooper is a Founder and Principal Consultant at Win with CX, LLC. They is proficient in English. Colleagues describe them as "I've been fortunate to work with, and learn from, Anne over the last eight years. During that time, she has demonstrated a well-developed and varied skill set as well as adaptability and tenacity for getting the job done correctly. Anne, as a manager, adeptly led large and varied teams during times of dramatic growth. She took on complex work that involved numerous cross-functional stakeholders in a large corporate environment and ensured informed business decisions were made. Her ability to represent complex topics to diverse groups, from executives to entry-level employees, drove alignment and overall positive strategic outcomes. A key asset that Anne possesses that distinguishes her from others is her ability to build strong professional relationships. As a manger, this was apparent in her ability to develop talent and develop strong synergistic teams. In vendor management, client services and similar capacities this talent has allowed Anne to quickly foster a true sense of partnership and a shared vision " and "Anne's partnership is invaluable; her leadership efficacy is well matched with a winning attitude and a drive to help the team deliver results. She is supportive yet willing to hold everyone accountable to keep a project on task and on time - and on budget. She is agile and makes it seem effortless, even when that means long hours, cold coffee and delayed flights. I always appreciate Anne at the helm of any project."
Anne Cooper's current company
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Anne Cooper work experience
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Vice President Of Customer Success
Current
Vice President Of Global Customer Care And Cs Operations
I am honored to be leading our amazing Global Customer Care team here at Board that includes the following teams/functions: Product Support, Premium Solutions Support, Academy (Training), Online Community, and many other interlocking functions. In addition, I oversee our talented Operations team that include Partner Success, Professional Service, Customer.
Executive Consultant (Customer Care And Cx)
As an Executive Consultant, I had the privilege to work with the Talk Walker ELT to design and execute a strategy around the post-sales customer experience. Specifically in the areas of Online Communities, Product Support, Training and Enablement, and many surrounding processes and procedures.
Vice President, Global Customer Care
As the Vice President of Customer Care at Anaplan I collaborate closely with our customers, partners, Customer Success, Product and Engineering teams to deliver stellar customer experiences and sustain the highest customer satisfaction scores in the industry. While Anaplan is a global company, our Customer Care organization is based in Minneapolis. The.
Senior Director Of Customer Success And Account Management
Responsible for developing highly productive, long-term relationships with internal and external business partners. This includes owning all aspects of the client relationship including business planning, design and deployment of solutions tailored to client requirements, contractual reviews, and day-to-day program operations and reporting.Drives and owns.
Director, Geek Squad Strategy And Operations
- Responsible for in-home, online, phone, and in-store strategy and operations for one of Best Buy’s largest membership programs (Tech Support)
- Named PC Magazine Best Tech Support provider 2011, 2012 & 2014
- Overall P&L and managerial responsibility for fulfillment across all channels
- Manage all functions surrounding the channels including customer experience design, reporting/analytics/insights, quality assurance, operations, and end to end experience delivery -Includes chat, voice, in-home, and.
- Directly manage the labor and execution across for all online and in-home support/repairs (~2000 employees and an outsourced vendor partner
- Created strategic roadmap to expand and improve the capability, model, services, and operations of the online/remote channel.
Senior Manager, Experience Design-Customer Care
- Customer experience design and program responsibilities for all Phone Channel product sales, services sales, and support through 800-GEEKSQUAD and 888-BESTBUY
- Responsible for enterprise contact center sales strategy via bridging with all merchant, services, and marketing teams for consistent multichannel execution
- 11%+ sales growth year over year for 3 years, outperforming stores and web comps
- Created internal marketing content/pieces to educate enterprise on channel value
- Key marketing and capabilities point of contact for enterprise strategies involving 800-GEEKSQUAD and 888-BESTBUY (including “chat” on geeksquad.com and bestbuy.com)
- Developed and implemented new phone marketing/sales initiatives including “Black Monday” (now called Early Access) event, Personal Shopper value proposition, and “Ask an Agent” program.
Account Supervisor
- Responsible for merchant relationships and growth of 40%+ over 5 years (Loyalty Marketing)
- Managed team supporting the operation and marketing of each client account/program including: budgeting, project management, strategic marketing, and execution
- Assessed competition, analyzed customer needs, and identified new opportunities for merchants, clients, and Carlson Marketing teams to increase portfolio revenue
- Manages multiple programs across acquisition, usage, and retention campaign types for issuing banks, Visa (as an associate) and retailers
- Managed contracts, RFIs/RFPs, Issuing Banks, and Carlson Marketing as it related to Visa, including consumer and B2B loyalty initiatives
- Utilized Visa Data Track and other data systems to customize programs and offers across Visa cardholders oDelivered customized communications (emails, mailers, websites, etc.) to cardholders based on targeted.
Anne Cooper education
Mba, Marketing And Brand Management
Bachelor Of Business Administration (B.B.A.), Marketing
Frequently asked questions about Anne Cooper
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What company does Anne Cooper work for?
Anne Cooper works for Win with CX, LLC.
What is Anne Cooper's role at Win with CX, LLC?
Anne Cooper is listed as Founder and Principal Consultant at Win with CX, LLC.
What is Anne Cooper's email address?
AeroLeads has found 1 work email signal at @winwithcx.com for Anne Cooper at Win with CX, LLC.
Where is Anne Cooper based?
Anne Cooper is based in Hopkins, Minnesota, United States while working with Win with CX, LLC.
What companies has Anne Cooper worked for?
Anne Cooper has worked for Win With Cx, Llc, Dexterity, Inc., Board International, Talkwalker, and Anaplan.
How can I contact Anne Cooper?
You can use AeroLeads to view verified contact signals for Anne Cooper at Win with CX, LLC, including work email, phone, and LinkedIn data when available.
What schools did Anne Cooper attend?
Anne Cooper holds Mba, Marketing And Brand Management from Capella University.
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