operating a large switchboard, • Answering of extremely busy Switchboard.• Incoming lines: 32 per board X 4• Outgoing lines: 32 per board X 4• Extensions: 500 answering at least 1500 calls per board per day• Handling client queries and directing them to the correct department.• Sending client e-mails.• Computer Programs Used:MS Word, MS Excel, MS Outlook, Ghost View, Ghost Convey, VNC Viewer• Utilizing public announcement system.• Taking detailed messages for the staff and partners.• Sending and receiving faxes• Disbursing of Title Deeds• Sending Legal Docs per Courier• Reception making sure clients are not kept waiting to see client liaison• Secretary to the M.D.• Typing of extension lists on excel, word and email• Training of staff on the switchboard• Receipting when the accounts department isn’t available• Working on the Panasonic Computerized Switchboard• Making spreadsheets programming switchboard • Correcting telephone faults• Programming in the VNC Viewer Man 3000• Working extensively on word and excel• VNC Viewer, re-electing the correct extensions to the correct departments• Costing on the VNC Viewer, Man 3000 updates, reports and updating info of all staff • Being in charge and making sure all calls are answered appropriately• Programming new people onto our database using VNC Viewer• Correcting all faulty telephones, Fax to e-mail . Fax to e-mail