• Provided customer service via chat application, answer questions about phones and service plans• Maintained quality customer experience while meeting required metrics of two open chats at once• Promoted to Voice Team, providing a personable, understanding experience to customers• Demonstrated problem solving skills by de-escalating upset customers without needing to handoff to management• Consistently met sales metrics through upgrade offers• Consistent monthly winner of contest in which customers submit positive feedback regarding their service experience; was described repeatedly as “empathetic” and “understanding”• Collaborated with and acted as a knowledgeable resource for teammates• Assisted new team members with their questions and helped them to acclimatize to their new role

• Helped with residents’ daily living activities; grooming, hygiene, etc. while providing compassionate care• Maintained patients’ living space to provide a clean and fastidious environment• Specialized in residents that require a greater degree of care