Conducted in-depth evaluations of non-profit organizations for their compliance with the BBB's 20 comprehensive "Standards for Charity Accountability" relating to governance, operational management, fundraising, communications, online privacy protection and responsiveness to complaints. Explained the Standards and their application and assisted charities in meeting them and earning recognition as BBB Accredited Charities. Generated and posted BBB Wise Giving profile reports online. Interfaced with the public to provide information about area charities and their compliance with the BBB Standards. Identified new non-profit organizations in the service area and encouraged their participation in the program.

Provided executive level administrative and project coordination support for the President/CEO and the Board of Directors, and day-to-day operations coordination as needed.-- Coordinated and staff all meetings of the MHA Board of Directors and Board committees;-- Researched and collected data, wrote and edited reports for organizational reviews by United Way and the Better Business Bureau, and proposals for grant funding;-- Managed employee recruitment including job postings, review/selection and scheduling of candidates for interview, and maintenance of required documentation;-- Organized and conducted new hire orientations;-- Provided space planning, move coordination, conference room reservations and set-up, and coordination of office suite maintenance/repairs;-- Drafted and finalized vendor contracts;-- Provided high-level staff assistance to the President/CEO and program directors as needed.

Planned and executed various projects in support of University Advancement's programs and operations (position eliminated through reduction in force):-- Coordinated and managed a series of professional development workshops and all-division meetings;-- Collaborated with and supported hiring managers in their recruitment and hiring of new employees and compliance with the university's HR policies;-- Planned and scheduled customized orientations for new hires, including meetings with key managers and directors, operations trainings and a campus tour;-- Coordinated and staffed employee relocations on the main campus and to the Energy Research Park;-- Submitted and monitored facilities maintenance and repair work orders;-- Created and managed a comprehensive database for the division's vendor contracts;-- Annually updated the division's Business Continuity Plan and space survey.

Directed services supporting use of public areas for educational and promotional events and activities for patients, visitors, employees and volunteers. Established procedures for scheduling and set-up services for over 400 events and activities per year. Designed and implemented processes for relocating departments to newly constructed facilities and preparing vacated space for redevelopment. Supervised five employees providing operational and administrative support for PCPF. Resolved facilities-related customer issues and problems. Researched and wrote PCPF section of monthly and quarterly division reports and over 100 facilities-related questions submitted through the institution's intranet. As a volunteer Anderson Ambassador, conducted institutional tours for new employees, patients, visitors and VIPs.

Coordinated two grant-funded projects for the Vice President of the Division of Cancer Prevention: provided administrative support for his activities as co-lead principal investigator for a major multi-national clinical research trial; and researched, drafted, produced and disseminated a comprehensive Action Plan for Colorectal Cancer for the State of Texas.

Coordinated on-site market research, television location shoots and print ad placements for M. D. Anderson's first "Making Cancer History" advertising campaign; provided general administrative support for the office.