Senior Account Manager
Current- Manage strategic relationships with five health plan and provider group partnerships, serving as the primary contact for inquiries and escalations across departments such as healthcare economics, finance, actuary, member services, and claims- Compile and maintain relationship maps and communication logs, facilitating seamless account management activities for each client, including financial settlements and growth discussions- Utilize data-driven tools to prepare and lead monthly partnership review meetings, quarterly Joint Operating Committee Meetings, and Executive Committee meetings to drive actionable insights- Advocate for partner culture within the organization, ensuring seamless collaboration across teams to meet client-specific needs- Monitor and ensure adherence to Service Level Agreements, managed risks, and optimized savings through detailed benefit analyses- Triage and resolve issues related to strategic opportunities, contractual questions, and health plan data exchange, leveraging cross-departmental resources to deliver timely responses
