• We are an integrated healthcare consulting service dedicated to the cultivation of wholeheartedness as a core strategy to improve patient satisfaction, build trustworthy work environments and foster renewal and wellbeing among healthcare practitioners, teams and organizations. • Our services are rooted in (but not limited to) core principles and practices in the following areas: Palliative Care – transforming our losses, Narrative Medicine – honoring our stories of illness, and Courage… Show more • We are an integrated healthcare consulting service dedicated to the cultivation of wholeheartedness as a core strategy to improve patient satisfaction, build trustworthy work environments and foster renewal and wellbeing among healthcare practitioners, teams and organizations. • Our services are rooted in (but not limited to) core principles and practices in the following areas: Palliative Care – transforming our losses, Narrative Medicine – honoring our stories of illness, and Courage & Renewal work– claiming our integrity and the courage to act on it and envisioning personal and organizational transformation from the inside out. Show less

Parker J. Palmer and the Center for Courage and Renewal has served as a core formative mentor in my life and work and enabled me to integrate who I am (soul) with what I do (role). His principles and practices deeply inform, enhance and animate my capacity to lead from within and lead wholeheartedly.

• Served as formal mentor, teacher and lead coach for medical residents, clinical staff, chaplains, medical faculty and senior leadership. • Facilitated complex Palliative Care consults throughout acute care setting• Served as internal Palliative Medicine consultant to program Medical Director with a focus on comprehensive program design, development and sustainability.

• Facilitated a system-wide assessment of Palliative Care Services across their diverse markets (acute to long term care, physician practices etc. - from New York to Florida), with the expressed outcome being "to meet the growing demands of healthcare reform and create renewed alignment with our Catholic tradition/mission and abiding commitment to provide exemplary care to the sick and the dying."

-Directed and integrated the comprehensive delivery of clinical care of Hospice and Palliative Care services across all settings (SNF, Assisted Living, General Inpatient Unit, private homes etc.) -Led, directed, mentored, coached and provided professional development of 25 direct reports across service disciplines -Provided mentoring and comprehensive education and training of all physicians, clinical staff and spiritual care providers regarding Palliative Care and Hospice core… Show more -Directed and integrated the comprehensive delivery of clinical care of Hospice and Palliative Care services across all settings (SNF, Assisted Living, General Inpatient Unit, private homes etc.) -Led, directed, mentored, coached and provided professional development of 25 direct reports across service disciplines -Provided mentoring and comprehensive education and training of all physicians, clinical staff and spiritual care providers regarding Palliative Care and Hospice core curriculum and competencies.-Served as "lead practice partner" with Hospice and Palliative Care Medical Director -Responsible for seamless coordination of care between Evercare and Evercare Hospice & Palliative Care-Responsible for development and integration of system wide Clinical Excellence initiative through United Healthcare's Center for Nursing Advancement-Responsbile for fiscal management and oversight of all clinical care services (including but not limited to) DME, pharmacy, contract labor etc. -Appointed to United Healthcare Nursing Executive task force to partner nationally to improve the way we recruit, engage and retain our physicians, practitioners and patient care providers. Show less

-Conceptualized, designed and developed program-Managed administrative and clinical functions of inpatient and consultative services for 400 bed community faith based hospital-Led multi-disciplinary hospital wide consultative Palliative Care team -Mentored and evaluated all support staff in core values and competencies -Served as Senior Palliative Care leader and "subject expert" for all physicians, residents, clinical and support staff-Developed and coordinated all… Show more -Conceptualized, designed and developed program-Managed administrative and clinical functions of inpatient and consultative services for 400 bed community faith based hospital-Led multi-disciplinary hospital wide consultative Palliative Care team -Mentored and evaluated all support staff in core values and competencies -Served as Senior Palliative Care leader and "subject expert" for all physicians, residents, clinical and support staff-Developed and coordinated all Palliative Care educational initiatives in collaboration with Trinity Health System strategic plan -Authored and implemented new Palliative Care policies, procedures, treatment guidelines, and clinical and caring competencies to support evidence based practice and promote service excellence -Collaborated with hospital Ethics Advisory Committee to develop Palliative Care ethical guidelines integrated into the ICU settings. -Selected as Lead Clinical Advisor to integrate findings from national demonstration project: Integrating Palliative Care Excellence in ICU -Designed and developed national recognized adult surgical informed consent tube feeding form and fact sheet -Increased consultative service volume by 75% over five year period -Designed, developed and facilitated grief support groups for clinical staff, physicians, patients and families Show less