Anne Mikkilä Email and Phone Number
Anne Mikkilä work email
- Valid
- Valid
Anne Mikkilä personal email
Anne Mikkilä phone numbers
I am a customer and employee experience professional. I love to look things from customer's perspective and make their experience worth of the expectations. At the same time I have the sharp look of company's own practices. I maximize time with customers and optimize the time and effort spent with own practices. I have a strong IT business background. It helps me to work with human and business needs and combine the needs with digital capabilities. I am skilled with design and lean thinking and service design tools & methods. I am a seasoned facilitator and coach. I am a lifelong learner. I brush up my expertise by attending business and IT events, consuming digital content. Typically I am described as an executive, committed, positive and proactive person.
-
Customer Experience ManagerAbloy Jun 2023 - PresentFinlandJoy of working with other Abloy professionals to enable customer centricity to be an essential part of ways of thinking and doing. #AbloyCX -
Customer Engagement ManagerSurveypal Dec 2021 - May 2023FinlandI am responsible for the services to our customers we provide during the whole lifecycle. -
Customer Experience ManagerTietoevry Jan 2020 - Dec 2020Espoo, Southern Finland, FinlandI built company's working culture more customer-centric (24 000 employees). I created a customer experience strategy, worked as a change agent and a coach for customer and service teams to work in a customer-centric way. I created a user-centric business model for our customer and product development projects. I also re-designed customer feedback management process, including also artificial intelligence capabilities to benefit more about the customer insights with qualitative feedback. -
Customer Experience Manager, Brand & ExperienceTieto Oct 2016 - Jan 2020I created and implemented coaching concepts to build company's working culture more customer-centric (15 000 employees). I created a customer experience strategy, worked as a change agent and a coach for customer and service teams to work in a customer-centric way. I created a user-centric business model for our customer and product development projects. I also re-designed customer feedback process, also taking advantage of artificial intelligence to analyze more effectively customers' qualitative feedback. -
Business Navigator, Application Development And MaintenanceTieto Mar 2015 - Sep 2016I worked in a company's strategic transformation program team which was established to harmonize business and production model for application services. I analyzed the current state and based on the analysis I worked closely with dedicated teams by coaching team managers and team members to common (agile) ways of working and to their new roles.
-
Manager, Workspace ServicesTieto Jan 2013 - Feb 2015I led an End User Services team of 25 persons with roles of technical experts, project and product managers. I took care of team members' balanced resourcing, well-being, competence development based on team members’ and customers’ needs, and new hires. For customers I created regular meet-up concept where newest technology trends and features were presented with potential dedicated customer value.
-
Manager, Application Management & Application Service Management, Forest, Energy & ManufacturingTieto Feb 2011 - Dec 2012I led an application management team of 30 persons with roles of technical experts, project and customer service managers. I took care of team members' balanced resourcing, well-being, competence development based on team members’ and customers’ needs, and new hires. For team members I created a regular meet-up concept to share & learn from colleagues within the industry and technology of Forest, Energy & Manufacturing.
-
Manager, Business IntelligenceTieto Jan 2009 - Jan 2011I led a business intelligence team of 30 persons with roles of technical experts, project and customer service managers. I took care of team members' balanced resourcing, well-being, competence development based on team members’ and customers’ needs, and new hires.
-
Department Manager, Team Leader, Enterprise Content Management SolutionsTieto Mar 2005 - Dec 2008I was responsible for telecom and media customers' content management solutions and maintenance. I led a content management team of 20 people with roles of technical experts, project and customer service managers. I also took care of team members' balanced resourcing, well-being, competence development based on team members’ and customers’ needs, and new hires.
-
Member Of Haaga-Helia Ict Advisory BoardHaaga-Helia University Of Applied Sciences Jan 2011 - Dec 2016Helsinki, FinlandI was a company representative to review contents of planned IT related training programs. I brought a voice of an employer and a hiring manager to the board and shared what kind of competence needs there are for future talents. -
Customer Service Manager, Small And Medium Business, Accounting CompaniesAditro Dec 1997 - Feb 2005I led customer service team of 15 persons. Our team served 1500 Finnish SME customers; as a particular target group, we served accounting companies. I had the financial & team leadership responsibilities. I had a business developer role in customer events, sales support and software development. I also led projects to implement CRM & telephone systems for customer support. -
Application SpecialistTietokolmio Nov 1989 - Nov 1997I supported SME business customers them to be able to take into use accounting and payroll software. My work included service desk support, implementation projects and customer trainings and seminars. I also created needed support and training documentation for customers.
Anne Mikkilä Skills
Anne Mikkilä Education Details
-
Accounting -
Lean Change Agent -
Mastering Leadership Excellence -
Design Thinking Summit, Berlin -
Service Design NetworkGlobal Service Design Network Conference, Madrid & Dublin
-
Nordic Business Forum
-
Service Design
-
Forrester Cx Conference, Europe
-
Leveraging Customer Experience
-
Grape PeopleMastering Virtual Facilitation
-
Fakta & Fiktio OyProgress Coaching Training
-
NowenaLeadership Training
-
Grape PeopleMastering Facilitation
-
Tieto Accelerator Program, Management & Leadership -
Emc Momentum Enterprise Content Management Conferences, Rome, Barcelona, Monaco
-
Trainer'S HouseSales Training
-
Tieto Leadership Training
-
Solution Selling
-
Mänttä Business CollegeInformation Technology, Accounting
-
Ylöjärven Lukio
Frequently Asked Questions about Anne Mikkilä
What company does Anne Mikkilä work for?
Anne Mikkilä works for Abloy
What is Anne Mikkilä's role at the current company?
Anne Mikkilä's current role is 🎯Customer & Employee Experience Pro🎯 Change Facilitator.
What is Anne Mikkilä's email address?
Anne Mikkilä's email address is an****@****tor.com
What is Anne Mikkilä's direct phone number?
Anne Mikkilä's direct phone number is +183232*****
What schools did Anne Mikkilä attend?
Anne Mikkilä attended Tampere University Of Applied Sciences, Aalto University Executive Education Ltd, Academy For Coaching Excellence, Design Thinking Summit, Berlin, Service Design Network, Nordic Business Forum, Aalto University Executive Education Ltd, Forrester Cx Conference, Europe, Aalto University Executive Education Ltd, Grape People, Fakta & Fiktio Oy, Nowena, Grape People, Stockholm School Of Economics, Emc Momentum Enterprise Content Management Conferences, Rome, Barcelona, Monaco, Trainer's House, Tieto Leadership Training, Solution Selling, Mänttä Business College, Ylöjärven Lukio.
What skills is Anne Mikkilä known for?
Anne Mikkilä has skills like It Service Management, Business Intelligence, Software Project Management, Leadership, Coaching, Mentoring, Customer Service Experience, Competence Development, Business Process, Change Management, Customer Experience, It Strategy.
Who are Anne Mikkilä's colleagues?
Anne Mikkilä's colleagues are Tuomas Kähkönen, Yuri Kamenskiy, Mikael Ermala, Janne Kosonen, Joonas Blinnikka, Kimmo Hirvonen, Ari-Pekka Kattainen.
Not the Anne Mikkilä you were looking for?
-
Anne-Mari Mikkilä
Entrepreneur & Yoga Teacher. Wellbeing At Workplace, Events, Privates And Groups. Helping You To Find Balance Through Yoga, Mindfulness, Sound Healing With Singing Bowls And Reiki Energy Healing.Turku -
-
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial