Strong IT Project Manager successfully delivering development and implementation of a variety of Interactive Voice Response and DSL Ordering projects including CPUC Mandates. Adept at managing projects start to finish – or assuming projects mid-stream. Transitioned projects teams onto new SDLC deliverables and roles. Schedule, prepare and facilitate monthly internal friendly process audits.

Held multiple positions within SBC Long Distance supporting launch of Consumer and Business Switched Toll Free Service (STFS) products. Activities include communications, user processes, Methods & Procedures. Accomplished reduction in unbilliable STFS. As a Business Test Manager I was responsible for creation and coordination of Business user tests for Long Distance Voice products and System Interface projects.

Progressive assignments within IT focused on support of advertising Sales force. Project management of post-merger intra-company data exchange for sales commission & management compensation, Vendor manager for IT development, Communication manager for Area Code split impacts to YP sales force, Process design and implementation of new union represented job title in Sales Branches. Led cross functional Quality Improvement team to reduce unauthorized advertising in Direct Mail channel. Designed work process for laptop based order entry tool. Implement lead-generation telemarketing software, then integrated it with predictive dialing application. Supervised team that managed communications planning and installation of 35 temporary Sales offices annually in addition computer terminal adds, moves & changes in 15 permanent locations. Managed transition of capital of installed base of network computing equipment between corporate subsidiaries. Coordinated facility move of Network Control Center.