Proficient in delinquency management, ensuring efficient outbound operations and providing vital support. I am actively involved in learning and development, offering ongoing team coaching and mentoring to foster professional growth among team members. I skillfully maintain reporting compliance, creating agent and campaign performance reports to continuously track and optimize our performance. I adeptly drive compliance within call center processes, enhancing operational effectiveness, and contributing to improved customer service and a more productive work environment.

In my role as a Customer Service Representative, I employed a range of tools and platforms to provide exemplary support to customers. This included using Microsoft Excel for data digitization and report generation, ensuring accurate record-keeping. Additionally, I utilized the Echo Mobile software to manage customer information, enhancing our understanding of their needs. I streamlined service order creation through an ERP system and maintained responsive communication by using the Ameyo CRM software for calls. Beyond conventional channels, I engaged with customers via Live chat, Facebook, Email, and WhatsApp, adapting to their preferred means of communication. Altogether, my role centered on effective data management, technology utilization, and responsive communication, ultimately enhancing customer satisfaction with our services.

As a School Administrator, my responsibilities encompassed a diverse range of crucial functions that contributed to the effective management and success of the educational institution. I played a central role in managing task allocation, budgeting, and policy development, which were instrumental in shaping the school's strategic direction and ensuring the smooth implementation of key policies.I also had the vital responsibility of overseeing staff management, ensuring that the school's operations ran efficiently and cohesively. This encompassed various aspects, including faculty and teacher performance, where I diligently maintained accurate academic records and assessed their effectiveness. My commitment to upholding rigorous academic standards guaranteed the delivery of high-quality education, providing students with an optimal learning environment and educational experience.