Anne Netting Email & Phone Number

Bethesda, Maryland, United States

Manage hospital grievance process by researching and responding to patient grievances while ensuring compliance with regulatory requirements. Apply strong communication and problem-solving skills to facilitate resolutions to patient and family concerns. Support patient safety initiatives and address patient safety events across the hospital. Engage with.

Washington D.C. Metro Area

• Served as part of a management team to provide direction and oversight of the accreditation and certification processes for 15 unique products. Collectively supervised a multi-disciplinary team of 30 professionals in.
• Successful processing of over 600 accreditation and certification reports annually, meeting 100% of report processing turn-around-time goals
• Increased reported satisfaction rates by implementing account management model to support 14 key corporate customers
• Consistently met or exceeded department customer service goal of 90% satisfaction
• Exceeded corporate goal of $4,000,000 in new accreditation business for 2019
• Designed internal process to track, monitor and evaluate corrective action plans, confirming urgent and targeted actions are taken by organizations on critical requirements

Washington D.C. Metro Area

• Facilitated accreditation survey teams to ensure delivery of efficient and professional survey experience. Served as primary point of contact to the organization customers throughout the survey process.
• Demonstrated excellent customer service throughout all stages of accreditation process for surveys.
• Conducted accreditation and certification surveys to evaluate organizations' operations, processes and credentialing files, appeals.
• Completed internal quality reviews of survey reports for accuracy and completeness.

Alexandria, VA

• Reviewed psychiatric inpatient and partial hospitalization programs nation-wide.
• Assessed facility treatment programs and administrative operations to determine compliance with the Joint Commission, DoD and state standards.
• Mastered DoD regulations and standards for behavioral health care facilities.
• Monitored activities of facilities including reported occurrences and proposed program changes.

Alexandria, VA

• Monitored and managed Service Specialists' work responsibilities.
• Conducted provider education meetings and staff trainings.
• Developed and implemented a quality assurance program for the department.Responded to inquiries from providers, beneficiaries, military health benefit advisors and congressional offices regarding mental health.

Bachelor'S Degree, Sociology

Master'S Degree, Educational Psychology