Product Operations
Lagos, Nigeria
Content management - Writing and editing of product descriptions and ensuring quality and accurate content for all products. Verification of high end brands – Ensuring that products (clothing, wrist watches, perfumes, electronics) with high end brands listed for sale on the Konga Marketplace are authentic. Managing product listings - Editing and verification of content written by Sellers Seller Support - Providing assistance to Sellers/Merchants via emails, phone calls and meetings where necessary. Product marketing through quality content generation and management - Web and mobile product content writing Customer/consumer analysis - determining how content can be best utilized to reach target segment through research and analytics I am responsible for ensuring clients (Sellers) have their merchandise visible for purchaseon the Konga website, fix product issues when they arise or escalate to appropriateteams. Working closely with engineering, design, operations, finance and executive teams toenvision, develop and launch new product initiatives. Basically, I ensure customers (buyers and sellers) are satisfied and comfortable doingbusiness with Konga Online Shopping Limited.