Anne-Patrick Smith Email & Phone Number

Forest, Virginia, United States

Forest, Va

Responsible for the Front End of the business which includes Client Services, Account Management, Contact Center, Information Services and the Operation Center. In constant collaboration with the V.P. of Operations within the production center of the organization that performs full service direct marketing solutions specializing in multi-channel lead generation, lead processing, direct mail, order processing, and fulfillment.

Forest, Va

Full service direct marketing solutions, specializing in multi-channel lead generation, lead processing, order processing, and fulfillment.

Forest, Va

Lynchburg, Va

AssetMark / Genworth Supplier Relationship Manager Lynchburg, VA -Responsible for the Document Processing organization supporting the Wealth Management business that transitioned away from Genworth to a private equity company in August of 2014. Additionally responsible for supplier management of a 3rd parties that are processing these transactions, check processing, and other financial transactions. This role manages the processing of documents to include mail handling, imaging, storage, audit and destruction. People management includes 35 contractors, 2 FTE, USPS, FedEx, and TSG. I was project manager for the transition of all Wealth Management documents away from Genworth into AssetMark. This included the technology and business requirements for a new imaging platform, new suppliers, new applications for fax and email processing and was completed August 2014.August 2013 to May 2015Genworth Director, Operations in Lynchburg, VA -Responsible for the Front End Document Processing organization supporting Life, LTC, Annuity, Producer Services, Claims, CareScout, HR, Transaction Accounting, Checks and complaint handling. Additionally responsible for supplier management of a 3rd party that is processing these transactions. This role managed the processing of 4 Million documents in 2011 to include mail handling, imaging, storage, audit and destruction. People management includes 100 contractors, 8 FTE, a budget of 4M, USPS, FedEx, and TSG. I have leveraged the efficiencies and productivity across all lines with examples of strategic leveraging to include CareScout, USMI, and Wealth Management.August 2008 to August 2013

Lynchburg, Va

Genworth IT Solutions Team Leader Lynchburg, VA (01/06 to 08/08)Responsibilities included application support and request for service for Cyberlife, COLD, Life70, LifeComm, BES, eSoftbill with additional support for LPA / PPS printing. I managed 5 FTE and ~50 GDC onshore/offshore resources. I maintained all personnel, budget, time management for 2 cost centers as well as managed fluctuation of resources for additional projects and the supplier relationships that corresponded such as Serena, Microfocus, and CSC. Received a Genworth Compass Award for project management of the testing for the Genworth Mainframe Move project consisting of 100+ testers and 25+ applications all to be performed over a weekend. Genworth/ GEFA IT Analyst Lynchburg, VA (04/04 to 01/06) -Responsibilities included supporting the migration of all licensing and commission processing into the Agent Services COE. These included maintenance and development of NSCC L&A feeds, AppointPak processing and due diligence responsibilities during the consolidation of applications and processes.GE / GEFA IT Programmer Lynchburg, VA (09/01 to 04/04) - Responsibilities include management of production support team of TCS Onshore and Offshore resources which included request for service work, SLA deliverables, batch support and tuning and data management. In addition, I maintained coordination with all GDC suppliers including statements of work, contracts, development of service level agreements and invoicing.FCL / GE / IT Programmer Lynchburg, VA (06/96 to 09/01) - During this time I worked in numerous departments. I have supported Structured Settlement and SPIA processing, participated in the transition of FHL and Seattle processing to Lynchburg. I was part of the team that launched EWD by assisting with requirements and development of interfaces, internal check printing and initiating Poorman Douglas (now EPIQ) as preferred supplier for check printing and mailing.

Bachelor'S Of Science - Information Technology, Information Technology

Education record

Education record