Anne Ruby Jose Email & Phone Number

Berlin, Germany

As Working student in Global Due Diligence (with Moonfare, Germany):· Handled KYC reviews before onboarding a client to Private Equity Investments.· Managed the payment process by tracking and monitoring daily customer transactions and ensuring they are in accordance with the compliance requirements.· Implemented a new process for smooth running of the payment process.· Assisted while transitioning payment process and payment automation process to Fundcraft.

Doha, Qatar

• Coordinate and attend industry functions, such as association events, exhibitions and conferences and provide feedback and information on market and creative trends.• Present to and consult with mid and senior level management on business trends with a view todeveloping new services, products, and distribution channels.• Identify opportunities for campaigns, services and distribution channels that will lead to an increase in sales.• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.• Following up new business opportunities and setting up meetings.• Present new products and services and enhance existing relationships with clients.• Work with technical staff and other internal colleagues to meet customer needs.• Arrange and participate in internal and external client debriefs.• Communicating new product developments to prospective clients.• Creating reports on the client follow ups and sales closures. • Tracking and updating client’s feedback and requirements.

Qatar

As Senior Customer Service Representative - Routing and Installation Team (with Oooredoo, Qatar):• Provisioning Optic Fiber network telecom connections for the customers.• Locating customer premise through ArcGIS and providing Fiber network routes to the design, planning or route uploading team.• Uploading Optic Fiber Network routes for VIP customer locations.• Tracking status of Surveys done to locate customer premise and fixing Qtel ID. • Tracking closure of all customer application / complaints regarding fiber connections.• Responsible for handling all Team Reports and MIS for weekly Operations meetings.Highlights:• Have been part of the pioneer team during transition of the Fiber routing process from RRO to ISP Installation Team.• Learnt and trained the team on ArcGIS and various processes handled by RRO Team.• Have been part of the FIFA 2022 project team, handling GIS fiber network connections for the FIFA management companies and accommodations.

Qatar

Inward responsibilities:- Liaise between clients, relationship managers, business lines, middle offices, back offices, and other departments. - Manage client’s daily requests: providing document requirements, statements, transaction status updates, dispatch documents, initiate account maintenances like account opening, signatory updations, process card applications, account status updations, process account closure requests, etc. - Report incidents and participate in the resolution of incidents.- Manage exceptional transactions – anomalies management.- In charge of document safe keeping.- Drafting of KYC liasing with the respective Relationship Managers.- Responsible for e-banking documentation and technical implementation support to clients.- Participate in monthly operational meetings and discuss issues and provide effective suggestions for process improvements.Outward responsibilities:- Initiate and maintain a solid relationship with Tier 2 clients and ensure satisfaction level.- Sales and promotion of operational solutions.- Understanding the clients business and collaborate on providing beneficial operational solutions to the clients.- Monitoring and providing an analytical understanding on client’s activity and cash flow patterns.

Qatar

As Administrative Assistant(with Dutco McConnell Dowell, Qatar):• Responsible for creating gate passes to MIC (Mesaieed Industrial City)• Tracking gate passes expiry and renewal dates and maintaining MIS of the same.• Ensuring employee passports and visas are valid and renewed on timely basis.• Ensuring machine and equipments are tested and certified on timely basis and maintaining tracker for it.• Ensuring employee certifications and documents are proper.Additional Responsibilities:• Tracking and updating daily HSE (Health and Safety Executive) observations.• Creating monthly HSE observation report and corrective actions taken.• Assisting procurement team in tracking requisition requests from various teams, updating details of finalized purchase orders, updating details of invoices post receipt of the order.

Bengaluru Area, India

• Handling Quality review and transactions of DMF account opening, account maintenance and DMF transactions.• Handling account opening KIT issuance and reconciling the same by end of day.• Handling dispatch and tracking of discrepant cheques.• Handling customer instruction scanning and dispatch of the originals post resolution of in executable errors.

Chennai Area, India

• Handling 10 branches and coordinating with various branches/ Relationship Managers, analyzing data, customer profile review, etc.• Responsible for Branch Sales Compliance at handling customer acquisition due diligence forms (account opening forms) reviews, customer due diligence (CDD) reviews• Assessing Customer Acquisition Due Diligence forms (account opening forms) completed by the Citibank Branches across India Tracking information provided by the Relationship Managers and approving opening of an account• Evaluating annual Customer Due Diligence updates (profile updates) done on the AML module and checking completeness and accuracy of information provided by the Relationship Managers within the given timelines • Performing NESS check on clients which includes World Check and OFAC • Interfacing with Relationship Managers to complete High Risk Account Customer reviews, which include review of change in transaction pattern of a low risk client (Overlay) and transaction profiling of high risk accounts (APF).. Facilitated and been a part of a successful external audit conducted on the Sales compliance process.

Chennai Area, India

• Carried out review of savings and current account transactions of customers which includes salaried, high net worth individuals / entity, public figures, etc. • Reviewed and referred to transactions and CDDs and ensured quality assurance of transactions and case files within the limited time frames • Validated observations of Analysts in the triggered transactions, to check if the same has been discounted • Maintained file on suspicious activity reports basis transactions found suspicious and not in accordance to customer’s profile

Chennai Area, India

• Looked after processes for bank accounts & credit cards and handled diversified customer service queries through phone banking, cross-selling of loans, insurances and bank accounts/credit cards to customers.• Handling complaints regarding fraud and dispute of charges on the credit cards• Handling customer Escalations• Involved in cross-selling of loans, insurances and bank accounts to customers• Involved in educating and migrating customers on various alternate channels of banking services of Citibank like Internet Banking, Kiosk, IVR functionalities• Assisted as back-up Supervisor and supported the team in achieving service and sales parameters• Imparted training to pilot batches of IBM during consolidation of IBM with Citibank phone banking services• Carried out repeat call Analysis and worked on a revenue generating projects

Master Of Business Administration - Mba, International/Global Studies

Activities and Societies: Part of Business club; Art club and student services team. Subjects learned under this degree: - Accounting.

Human Resources Management

Bachelor'S Degree, Hospitality And Hotel Administration