Anne Ruby Jose Email & Phone Number

Berlin, Germany

As Working student in Global Due Diligence (with Moonfare, Germany):· Handled KYC reviews before onboarding a client to Private Equity Investments.· Managed the payment process by tracking and monitoring daily customer transactions and ensuring they are in accordance with the compliance requirements.· Implemented a new process for smooth running of the.

Doha, Qatar

• Coordinate and attend industry functions, such as association events, exhibitions and conferences and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view todeveloping new services, products, and distribution channels.
• Identify opportunities for campaigns, services and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
• Following up new business opportunities and setting up meetings.
• Present new products and services and enhance existing relationships with clients.

Qatar

• As Senior Customer Service Representative - Routing and Installation Team (with Oooredoo, Qatar):
• Provisioning Optic Fiber network telecom connections for the customers.
• Locating customer premise through ArcGIS and providing Fiber network routes to the design, planning or route uploading team.
• Uploading Optic Fiber Network routes for VIP customer locations.
• Tracking status of Surveys done to locate customer premise and fixing Qtel ID.
• Tracking closure of all customer application / complaints regarding fiber connections.

Qatar

Inward responsibilities:- Liaise between clients, relationship managers, business lines, middle offices, back offices, and other departments. - Manage client’s daily requests: providing document requirements, statements, transaction status updates, dispatch documents, initiate account maintenances like account opening, signatory updations, process card.

Qatar

• As Administrative Assistant(with Dutco McConnell Dowell, Qatar):
• Responsible for creating gate passes to MIC (Mesaieed Industrial City)
• Tracking gate passes expiry and renewal dates and maintaining MIS of the same.
• Ensuring employee passports and visas are valid and renewed on timely basis.
• Ensuring machine and equipments are tested and certified on timely basis and maintaining tracker for it.
• Ensuring employee certifications and documents are proper.Additional Responsibilities:

Bengaluru Area, India

• Handling Quality review and transactions of DMF account opening, account maintenance and DMF transactions.
• Handling account opening KIT issuance and reconciling the same by end of day.
• Handling dispatch and tracking of discrepant cheques.
• Handling customer instruction scanning and dispatch of the originals post resolution of in executable errors.

Chennai Area, India

• Handling 10 branches and coordinating with various branches/ Relationship Managers, analyzing data, customer profile review, etc.
• Responsible for Branch Sales Compliance at handling customer acquisition due diligence forms (account opening forms) reviews, customer due diligence (CDD) reviews
• Assessing Customer Acquisition Due Diligence forms (account opening forms) completed by the Citibank Branches across India Tracking information provided by the Relationship Managers and approving opening of an account
• Evaluating annual Customer Due Diligence updates (profile updates) done on the AML module and checking completeness and accuracy of information provided by the Relationship Managers within the given timelines
• Performing NESS check on clients which includes World Check and OFAC
• Interfacing with Relationship Managers to complete High Risk Account Customer reviews, which include review of change in transaction pattern of a low risk client (Overlay) and transaction profiling of high risk.

Chennai Area, India

• Carried out review of savings and current account transactions of customers which includes salaried, high net worth individuals / entity, public figures, etc.
• Reviewed and referred to transactions and CDDs and ensured quality assurance of transactions and case files within the limited time frames
• Validated observations of Analysts in the triggered transactions, to check if the same has been discounted
• Maintained file on suspicious activity reports basis transactions found suspicious and not in accordance to customer’s profile

Chennai Area, India

• Looked after processes for bank accounts & credit cards and handled diversified customer service queries through phone banking, cross-selling of loans, insurances and bank accounts/credit cards to customers.
• Handling complaints regarding fraud and dispute of charges on the credit cards
• Handling customer Escalations
• Involved in cross-selling of loans, insurances and bank accounts to customers
• Involved in educating and migrating customers on various alternate channels of banking services of Citibank like Internet Banking, Kiosk, IVR functionalities
• Assisted as back-up Supervisor and supported the team in achieving service and sales parameters

Master Of Business Administration - Mba, International/Global Studies

Activities and Societies: Part of Business club; Art club and student services team. Subjects learned under this degree: - Accounting and.

Human Resources Management

Bachelor'S Degree, Hospitality And Hotel Administration