• Manage all customer support for operational systems of leading-edge, Fully Homomorphic Encryption data analytic capabilities for confidential database search and artificial intelligence working between customers, engineering and leadership teams.• Generate system/technical documentation, proposals, requirements, tracking, scheduling, roadmap, and priorities with engineering and business teams while identifying key risks and solutions.• Develop content and support information exchanges, tradeshows for education, training, and presentations; incorporate generative AI into processes while maintaining proprietary data and security.• Deliver best practices for process workflows and technical needs through operational testing and understanding of specific client use cases, evolving industry standards, and implementations.• Work with marketing team to develop technical content, data sheets, conference materials, blogs, videos, and demos for support; daily use of generative AI to improve and reduce workloads.• Ensure close working relationships are built and maintained with all levels of partner and customer staff and management, facilitating the long-term viability of the relationship.• Conduct process analysis and software testing for development needs and product management.

•Manage and support workings of dynamic collection and Beyond Line of Site Unmanned Aerial Vehicle capabilities within DOD to include tasking, targeting, survey and identifying development needs for system improvements, signal discovery and processing capability. • Conduct program management as technical expert and lead development planning with engineering team; primary customer contact.•Led new development effort to replace existing global software; create JIRA projects, track development through JIRA backlog, host Agile sprint reviews, maintain schedules, support program managers and organization. Develop and prioritize requirements by working with stakeholders across enterprise; present briefings on plans and status to partners, customers, and working groups. •Training Specialist: develop and perform all training needs for system and operational support; execute local and remote training classes, SOPs, lead collaboration with multiple U.S. and foreign agencies.•Work directly with development team daily to assess capabilities, recommend updates, perform testing, determine system proliferation, ensure priorities and schedules are tracked while being flexible to new support needs and changing requirements. •Improve and disseminate documentation in support of system, to include new signal development, maintain Confluence pages, SOPs, training, webpages, technical documents, reporting, metrics, analytic testing, highlights, briefs and schedules. Collaborate across IC, to develop and obtain approval on CONOPs, system requirements, and schedules.•Analyze system metrics and track targets as lead operator, verify collection, and create system reports to recommend improvements; advise on new tools and integration. •Research and execute innovative solutions for integration and development to improve tactical knowledge and near real time tracking. Notify customers of target discoveries, plan resources and collection. Current SME for priority target discovery.

Manage daily workings of geolocation systems within DOD team as operational/technical lead; involves coordinating with over 25 collection sites, second party partners, multiple Intelligence organizations, target analysts and developers in conjunction with organizing cross-access collection resources and tasking for mission needs.Built team, system usage and capabilities for geolocation platforms from a single person to a 24/7 Watch Center staffed by 30 analysts and operators in order to support mission; to include hiring, training and development.Develop tasking by working with customers and sites to understand signals, capabilities, access and results. Increase knowledge of unknown collection targets based on advanced correlation techniques made capable by integrating systems across accesses; led to top-ten discoveryExtensive satellite knowledge to include capabilities, functions, mapping and technologies.Processing signals related to satellite communication systems; specializing in network-based technologies with broad knowledge of capabilities, usage, parameters, protocols, and data formatting.Provide training and documentation, to include SOPs and CONOPs, on multiple systems, tools and databases to operators, new staff and customers.Work with developers to ensure system functions and coding, create innovative capabilities and increase perception of customers’ needs and system functions; recommend ways forward, integration, streamlining, and necessary improvements for operations.Considered expert in field for geolocation support. Led multiple efforts to launch new systems and integration that enhanced collection and capabilities. Developed and completed 4-5 integration and geolocation solutions to improve operations. Consult on multiple projects and future planning.