IT Project Senior Test Lead Managed and directed teams of up to 20 testing analysts, which effectively and efficiently met quality standards and on-time project deadlinesCollaborated with stakeholders to understand the goals, requirements, and architecture of the project Created detailed test plans and test scripts, and provided data analysis and status reports for the IT project manager and leadership Served as liaison between the requirements, development and testing teams and helped resolve issues/remove roadblocks and escalated if necessaryTrained new testers on procedures, workflows, tools and best practices to produce quality test effortsImplemented a process for risk analysis of scenarios, prioritization and monitoring testing progressManaged defects and change control requests through discovery, review, development, resolution and implementationProvided support for business partners for User Acceptance Testing including data prep and on-site, localized support in field officesParticipated in production deployment activities including production validation of code changesExperience with HP ALM Quality Center, HP Portfolio and Project Management Center (PPMc), SharePoint, SAP, ESRI Geographical Information Systems, SAP Syclo Mobile application, Sybase Afaria, Net mobility, Global Positioning System, ClickSchedule, Ventyx (versions 9.1 and 9.3), Oracle Customer Care & Billing (CC&B v 2.3 and 2.4), Microsoft Office Suite (including Visio), and Business Intelligence reports

Customer Service activities including call center role and face to face customer support.